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Dr.d.kumaravel Mdd on 09 October 2012
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Sub: regarding replacement of my manufactured defected mahindra xuv - 500

From, dr.D.Kumaravel M.D., S/O p.Devarajan b.A.B.L C/O. Mahindra xuv 500 no.93a, middle street, venbavur post, perambalur dist, tamilnadu – 1116 mobile: 3003 to mr.Anand mahendra managing director, M/S. Mahendra group, gateway building, apollo bunder, mumbai, maharashtra- 0001 ph: 022- 2103 through 1. Mr.Srinivasan – sr. Regional customer care manager- automotive sector – chennai 2, mr. Ramanathan - manager customer care automotive sector – chennai 3. Mr. Krishna kumar service station manager- chennai - zulekha motors respected sir, sub: regarding replacement of my manufactured defected mahindra xuv - 500 I had purchased a mahindra xuv500 w6 for a consideration of rs.13,50,000 /- From zulaikha automobile agency chennai 0n 2011 with registeration no.Tn-46u-9999 chasis no.B6h60451 and the engine no.Hjb4h5097 right from the time of purchase I have been encountering some problem or the other in the vehicle. After immediate delivery of vehicle I travel ed from chennai to my native place perambalur after the vehicle ran for 200 kms with an average speed of 100 kms I encountered a vibration and left side pulling, just about a week after I purchased the car, I found that shifting gears were not smooth and informed the same to the service station, and they replaced the gear box oil with synthetic oil. A few weeks after that I encountered the below said problems periodically , which was again repaired and replaced at the service station periodically 1. Headlight assembly 5 times 2. Horn full assembly 1 time 3. Info dynament(CD player) 4 times 4. Power window assembly 1 time 5. Wiper full assembly unit 1 time 6. Clutch plate 2 times 7. Front brake discs 1 time 8. Front brake pads 5 times 9. Rear brake pad 1 time 10. Left front tyre 1 time 11. All tyres iincluding extra tyre (5nos) 1 time 12. Remote lock and key 1 time 13. All four wheel suspensions 1 time it is to be noted that the car is just 11 months old, driven only for ,000 odd kilometers . Out of the above said kms, my vehicle has to travel 800 kms up and down from my native perambalur tp chennai for service or replacements on an average of 25 times which has costed me an additional expenditure for fuel , toll plaza, driver wear and tear of the vehicle and agony.This above things costed me ,000 kms running of the vehicle and more or less and approximnately 50 to 60 days my vehicle is parked at the service station,but the number of problems that I have faced in this period is way too much and risky. After having such bad experiences, I have completely lost faith in the quality and the safety this car has for me and my family, as it is found to have so many technical and manufacturing defects. The last thing that I experienced in my vehicle after repeated change of front brake pad the vehicle ren ders in a brake problem again and gets heated up of the travelling 200 kms immediately from the service centre and during that time when I have applied my break it pulls left side .At present 9.12 my vehicle is at service centre for past 10 days for replacement of break pad for sixth time. With all the above disappointments, sufferings and mental agony that I have faced after purchasing the mahindra xuv500, I only think , it is right on my part to demand mahindra & mahindra to replace my current car with a new mahindra xuv500 of good quality and standards or otherwise repay the money that I paid , with interest. After having narrated all the above details in a mail to the senior people in mahindra, it is really very sad that non e of their executives are promising any thing in writing and they are only trying to convince me from the beginning. I have demanded the above said conditions because I don’t have faith in breaks reliability, safety durability in the vehicle and if any ontoward incident happens for my safety only company is sole responsible for it. So please do the earliest. Thanking you, dr,D.Kumaravel yours faithfully, date: station : perambalur comments

Urmilesh Kumar

Mahindra should replace the vehicle immediately and apologise to this buyer for the trauma he faced or repay the money with interest immediately. Or else buyer may approach consumer court


Mahindra should change xuv 500.After this comment I have cancelled booking of xuv 500


It is better that instead of writing to mahindra directly file a consumer suit directly to the company explaining the limitations incurred-either mahindra replace you with a brand new xuv 500 with warranty of 4 years +free unlimited service during this period(or) refund you the entire amount+the total expenses incurred by you till now-(for this proof of invoices mandatory)+mental tension for you


Contact mr ramanarayanan-regional manager-customer care-M&M ltd chennai-9791008371;;mr.Ramesh-zonal manager-customer care-M&M chennai-9940026531-they will expedite on your problem.Sorry for the inconvenience and needless to say...sorry is a small word.

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