I bought the newly launched mtnl 3g jadoo datacard by paying mtnl rs. 00/- For the hardware on april 28, 011. I then bought prepaid data recharge of rs. 00/- Which has a validity of 30 days. Mtnl promised a speed of 3.1 mbps but I have never seen a speed of more than 300 kbps which is less than the fixed broadband that I have at home. In the 2500 rs. Recharge I get 25gb data download but the data card keeps losing connection and I am stressed because it doesnt work when I want it most or am travelling. As a result almost 19 gb data is still unutilised which will expire in the next few days. Moreover if I switch to another service provider, mtnl will not take back the datacard and refund the rs.1700/ - Which is now a sunk cost. Their customer service cell has no idea about the product and cannot troubleshoot .Even visiting the exchange does not help and people are clueless. More than the monetary loss, I am amazed how a govt. Organisation can launch a consume product which does not perform at even 1/10th the promised output and then not have the setup or technical support to assist distressed customers.