Change of address in Sbi

When there was change in my address, the same was informed by a letter along with my cheque payments. The change was never recorded. Even when the change was communicated over phone to complaints on line, only part is getting recorded and line is getting disconnected. Card no 4XXX XXXX XXXX 2373.Please record the new address: V V j raju, ncl alltek & seccolor ltd.3rd floor , bindu elegance, plot no 1, ganga enclave, petbasheerabad , kompally road, qutbullapur mandal, ranga reddy dist. A p 0067