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Sumit Kusare on 14 September 2012
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Improper billing and harassment by the airtel recovery

Hi, I was using airtel post paid internet data connection no 1426 (mumbai) for 7-8 months. My credit limit is rs.1100 my usage was never more than 500rs.(As per data plan) due to very poor network issue, I registered complaints several time but never got a response.. suddenly next month I got a bill of rs. 1656.40..!! I called up the customer care many times to get the issue sorted & stop my connection but they never came back to me with a solution. Next month, I got a bill of exactly same amount rs.1656.40, after that I stopped the connection. After that obviously case was escalated to recovery dept. After lot of discussion with recovery agents (mr mehmood - 9967865340)..he offered me to settle the account by paying 900 rs. Which I DID.. considering a correct amount to be paid. Now after 2 months, I started getting calls from delhi (vikram rana- 158) asking for outstanding amount of rs. 2600..! I'M not getting.. why should I pay now...!!! rescenty I got a legal notice and they are asking me to reach bandra court on 15th sept. (Tomorrow), I dont know should I go there..how can I put up my case without any lawyer.. also I wont affort to hire a advocate for such a matter... I want to registered a complaint for harassing & using abusive language too.. it is a very sad part.. request you to please help me..& suggest me a way forward.

Airtel

Namaste mr.Kusare

this is to inform you that your concern has been noted and our team is working on a resolution. At the outset we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at http://www.airtel.in/airtelpresence

regards

arpit dixit

airtel presence (airtel customer service team)

bharti airtel ltd

airtelpresence@in.Airtel.Com

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