E product) sir, on dated 26/06/2012 I received my order (order no. 493) of karbonn smart tab1 but when opened the packet the screen of the tab was damage, I asked the delivery boy about that then he said he don’t know about this, the I called to the helpline no. 148) on our packet he said that my complain has been registered (complain ID 2686 )and their executive will call me in 48 hrs but I haven’t received any call. Further when I called the helpline no. After 48 hrs then he said to wait of 1 more day I while receive call from your side but again no call received from your side. Finally when I called the helpline no. On 29/06/2012 they advised me to send back the tab to your delhi address and I will get my product in 15 days. On dated 12/7/2012 I send back the damage product by our side it was conferemed that the have recived the product on 25/7/2012 and said that I will get my product within 15 days and today on 13/8/2012 when I called then they said that it will take more time why should I suffer when I ordered the product it cost about 7490 and now the price has decresed why should I suffer naaptol was known as one of the renowned net marketing company but this type of unprofessional behavior was not expected by your side. After making payment of the product I have to wait for the product is not a buyer seller relationship, and I don’t know why I should suffer. So requesting you to resolve my problem as soon as possible.