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Bheemappa on 18 August 2012
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Deduction in airtel prepaid balance

I have been using airtel from last five years and more. But recently I am fed up of unnecessary deductions in the balance of my prepaid balance account. Airtel pc tv was activated for my prepaid mobile no.9535945756. After that I had called customer care center to deactivate the same. I was not using mobile for last four months and balance was zero.I recharged my mobile for rs. 100 0n 201, account balance was rs.86, but when I checked the balance amount on .12, balance was rs.1. The remaining amount was deducted for airtel pc tv for 17 days. I checked for the active services on my mobile by sending a message stop to 121, I received message telling that there are no active service for the particular number. If there is no active service for this number, why rs.85 was deducted?. Regarding this I called customer care number,asked refund of amount rs.85 and was told it has been deducted for airtel pc tv. As already there are no active services subscribed, how that amount was deducted. Most of time I have experienced with these people whenever you recharge your mobile,these people will be waiting like beggars to deduct your balance for one or the other reason. And one more thing, most of the services from airtel there will be activation process and codes, but they will not send the option for deactivation of the same. For that you have to call customer care number that too one of the useless customer care. You have to struggle to reach them. One more funny thing I want to share here whenever I activate for 50 mb data usage keeping mu balance nil, I can download 5 video songs of 10 mb, nothing happens to my main balance because it will be already nil balance. But whenever I subscribe for 50 mb data for rs.5 keeping my main balance say for example rs.100 and start to download the same 5 videos of 10 mb each, I will be surprised to see that my main balance of rs.100 will be deducted. Like this airtel people are looting the people. So be careful about airtel. Now a days we will get airtel sim with already stored some airtel services activation numbers like al- freinds chat, airtel tv, airtel live,airtel cricket etc, that is one of the technique to loot people that too rural uneducated people because they will not knowing whats that? simply they call those stored numbers and some or the other services will be activated and poor people will not be aware of this, they keep on recharging their mobile. Bad for poor people.

Airtel

Namaste bheemappa

this is to inform you that your concern listed has been noted and our team is eager to resolve it. In order to get to the resolution we need to get in touch with you and gather more details about the concern. However we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at http://www.airtel.in/airtelpresence

we assure you that we are committed to resolving the issue to your satisfaction

regards

arpit dixit

airtel presence (airtel customer service team)

bharti airtel ltd

airtelpresence@in.Airtel.Com

connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

twitter - http://www.twitter.com/airtel_presence

facebook - http://www.facebook.com/bhartiairtelltd

linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33


Bheemappa

Sir

please be noted that the mobile number given in the complaint itself is contact details. And so far you have not contacted the given number regarding this.What more contact details you need and for what?


Bheemappa

Sir

you can just understand the careless attitude of airtel people towards customer complaint.Since this complaint is raised I have not got a single call and response to my mobile number given here.If it is not reachable they can reach on my other number 9972317830


Airtel

Namaste bheemappa

we would like to inform you that your concern has been resolved. Should you have any queries please contact airtel customer service at http://www.airtel.in/airtelpresence

regards

rakesh ranga

airtel presence (airtel customer service team)

bharti airtel ltd

airtelpresence@in.Airtel.Com

connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

twitter - http://www.twitter.com/airtel_presence

facebook - http://www.facebook.com/bhartiairtelltd

linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33


Bheemappa

What non-sense is this?.. without my notice my problem has been resolved. So far I have not received a single call from airtel and now my complaint is replied by airtel as complaint has been resolved. I want to know how it has been resolved by you.