Koryo kq500 mobile handset replacement
Please refer to my earlier complain no.81022. I lik to inform you that as per my complaint futurebazaar as well as koryo world advised me to drop my handset to their outlet so that they can replace it on availability of stock. In this regard I found so many complaint from other customers similarly to me and they have not been able to get replacement/Refund even after one year lapsed. So I can't rely upon them whether I will get back my handset replaced. As futurebazaar already asked me that within 15 days of delivery the product can be replaced and I repeatedly informed them that the product damaged after about one month. Again I requested them to send fresh one to their outlet and inform me to get replacement with due verification and proper identification as per norms but they refused to do so. Hence I want to lodge further complain against their whimsical attitude and the customer be in trapped by their unfair dealings.
Dear mr. Day
this is with reference to your order number 5057116805 for "koryo kq500 qwerty gsm handset".
I understand your concern regarding the return of the ordered product. Let me confirm that we always make sure that our customer do not face any difficulty with the product as customers satisfaction is our primary objective. Hence as a special case we will process a replacement from our end based on the availability of the stock. In case the stock of the ordered product is exhausted by the time you return the product we will refund the amount charged to you for the product. I hence once again request you to kindly return the product to enable us to take further action to resolve your matter as per your satisfaction. The details about how to return the product has already been sent on your registered e-mail address. Please be assured that the further action will be taken at our end post receipt of your confirmation.
Regards
aditya pathak
I think customer is right. I am also facing problem of delivery customer should go to court and claim hafty compensation . This is a good case to claim as there are thousands of complaints against this company