I got call on 17-07-2012 from mob. No-9654890191(mr.Manish),told me "you are select for affordable holiday package scheme-if you book this package, you will get free gift(reebok travelling bag and laptop) with this package, so I ordered this package according to his instruction on same day.At the time of verification-I enquire about gift but they not satisfied me about it,so I cancelled this order and demand for refund.Representative give me request no-844180 and tell me you will get call from sales executive within 24hrs.Next day I got call from mr mohan(despatch-8447769221), he knews everthing about my order-name,order no etc and enforced me to confirm order and told me"why you deny this order you already won two gifts-travelling bag and laptop worth rs.17350/- And you will get both gifts with package".After commitment/Promise of sales representative,I done my order.Second time I got verification call I done my order and asked for gift she said me you will get call from gift department within 12hrs and I will send email regarding it rightnow,afterthat I didnot get any email and call regarding gifts,so I sent email to response@bagittoday same day - if you deliver my order with both gifts,confirm my order otherwise cancel my order and refund my order money.At the time of address verification call when I asked about gift, she disconnect call.They delivered my order without gifts (received on 28-07-2012).When I asked about it to customer care,she told me you are not applicable for laptop.You can claim for reebok travelling bag to send request to bmh@affordablesalespromotions.Com.I sent email to claim both gift, they replied me you cannot claim for laptop and we are not responsible for any misscommitment of agent/Sales representative.He is not ready for refund my money. I sent holiday package with refund claim letter to "today retail network pvt ltd.,Khassa no.371,sant ram road,fatehpur beri,near bhhatti village,new delhi-110074" on 08-08-2012 by speed post no-eg498037683in. Now I am waiting for reply of them and refund. Please do needful in this matter as early as possible. Thanks. Best regards, roshani.