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Rajiv Nayan Priyadarshi on 08 August 2012
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Cheating of balance amount by airtel

On 1st junly 2012 I have recharged my phone by rs. 0.00 only. I got the talk time balance of rs. 7.00 instead of rs. .00. Kindly arrange to restore my rest talktime balance. Here are the tarrif plan of airtel copied from their site on same date we have downloaded the airtel tarrif on 01st july 2012 for complain purpose. Voucher rates change region tariffs plans that are available in bihar+ voucher rates services expand allcollapse all • recharge coupon options • recharge coupon options o msc (rs) calling value (rs) processing fee (rs) service tax (rs) validity (days) grace period (days) approximate minutes of usage 10 7 1.90 1.10 0 - - 10 free 35 local onnet min 8.90 1.10 1 - 35 local onnet min 10 free 22 std + local min 8.90 1.10 1 - free 22 std + local min 10 free 250 local onnet night min 8.90 1.10 1 - 250 local onnet night min. (11 pm to 6 am) 15 15 0 1.40 3 days - - 15 60 local onnet mins 3.35 1.65 1 day 0 - 15 35 local + std mins 3.35 1.65 1 0 - 20 16 1.8 2.2 0 - - 44 see foot notes (44) 9.16 4.84 30 days - - 60 60 0 6.60 - - - 100 86 3 11 - - - • easy charge denominations easy charge is an exclusive and paperless recharge facility that gives you complete freedom to for any value anytime, anywhere. What's more, you can choose recharge values that suit your need starting from rs 10 till rs 000. You can also recharge your prepaid while roaming anywhere across the country. Here`s how it works on your request, the dealer will directly recharge your card using his mobile. Just mention your airtel number and the amount you wish to recharge. Both you and your dealer will receive an sms in a few seconds confirming the recharge. Just pay your dealer and your transaction is complete. Do make sure that the dealer enters your correct mobile number and the amount you wish to recharge. You can dial *123# from your airtel phone and your current balance will be automatically displayed on your handset screen for a short duration. • Easy recharge o denomination (range) talktime range value (rs) processing fee(rs) service tax(rs) validity (days) 2 0 (local call @ re1/Min and std @ rs.1.5/Min) 1.78 0.22 180 days 3 0 (local call @ 2p/Sec and std @ 2.5p/Sec) 2.67 0.33 180 days 8 tt 0 - tariff - mobile@1.3p/Sec, landline@1.5p/Sec 7.12 0.88 90 days 10 7 1.9 1.1 - 15 1250 local+std seconds valid 3 days 3.35 1.65 - 16 0(all mobile calls 1.2 p/Sec & LL calls 2 p/Sec) 4.24 1.76 90 days 19 0 (please refer foot notes for std 19 pack) 6.91 2.09 30 days 20 16 1.80 2.20 - 22 0.00 refer foot note #22 9.58 2.42 30 23 0 (all mobile calls 60 p/Min & LL calls re.1/Min) 0.47 2.53 90 days 25 rs.25 0 2.75 0 28 0(foot note:holiday roam pack)(airtel/Br/Gsm/07) 4.92 3.08 180 days 29 0 (please refer foot notes for std 29 pack) 5.81 3.19 60 days 30 27 -0.3 3.30 - 33 2750 local+std seconds valid 7 days 9.37 3.63 0 42 0 (refer foot note:turbo red)(airtel/Br/Gsm/03) 7.38 4.62 180 days 43 0(refer foot note:turbo blue)(airtel/Br/Gsm/19) 8.27 4.73 180 days 49 0.0 (pls refer foot note 49) 3.61 5.39 30 days 50 rs.42.50 rs.2 rs.5.5 - 56 0.80 in da 9.84 6.16 30 days 60 60 0 6.60 - 80 rs.80 0 8.80 - 83 0 (isd pack) 3.87 9.13 30 days. Pls refer #5 95 0 (550 local onnet minutes) 4.55 0.45 30 days 99 0.0 (pls refer footnote 99) 8.11 0.89 30 days 100 87 2 11 - 106 0.0 (1p/3sec local onnet) 4.34 1.66 30 days. Refer foot note #3 111 rs.111 0 2.21 - 120 rs.120 0 3.20 - 148 0 (pls refer foot notes) 1.72 6.28 30 days 150 rs.150 0 6.50 - 200 176 2 22 na 255 0.0 1500 local onnet min) 1.19 3.81 30 days. Refer #4 for more. 299 0.0 (local a2a minutes -- capping of 150 min/Day) 1.08 7.92 30 days 300 267 2 33 na 333 333 0.00 6.63 na 349 0 2500 local onnet min.) 0.61 8.39 30 days 500 443 2 55 na 555 555 0 1.05 - 786 786 0 6.46 - 1000 1200 0.00 110 - 2500 3000 0.0 5.01 - *turbo red 1. Incoming validity of 180 days. 2. Customer recharging from lifetime moves to 180 days validity (non-lifetime profile) 3. Home tariff :all mobile calls @60 p/Min & all land line calls @ 90 p/Min. 4. Roaming tariff : onnet outgoing (local+std) @ 60p, offnet outgoing (local+std) @ 80p, & incoming (all) @ 60p. (Roaming pulse of 60 seconds) o

Rajiv Nayan Priyadarshi

We complained airtel vide reference no. Pr072900111 dt. July 29 2012 17:17 and pr073100057 dated july 31 2012 11:55 but once their represetative replied on 30-07-2012 that the balance amount will be restored but on 08-08-2012 their representative mrs anita told that I will have to go through the court to get the cheated balance. As they know that amount is so small that one can't prefer to go through the court case.

Rajiv nayan priyadarshi