Farooq Mohammad on 07 August 2012

Airtel Sim lost a weak ago

I am using my sim card nearly or more than 3 years, I have brought it from a airtel sim seller who is selling the sim cards by placing a tent for 5 rupees, I also submitted my proof (photostat copy of my voter ID)and a photo, later I came to know that, though the sim I am using is working perfectly but documents submitted to that number are not that of what I submitted, later I have contacted customer care, and airtel offices near to me to update the documents with my actual documents, such that if in case I lost my number I can get it easily. Since, the number is very important to me now, but they refused to update the erroneous documents with the rightful documents. And now I have lost my number 943) and airtel is refusing to give a duplicate sim of my number, since when I came to know that my sim is lost its already nearly a week, as I had to use a different number for the last week, and could not tell my last dailed numbers exactly. I really need a duplicate sim for my number (9701898943)since all my personals are connected to this number, even I cant do a sbi online transaction since the sim lost my sbi account number(32392013083), and also my email ID (farooqmohammad7@gmail.Com is given this number(9701898943)) so please help in retaining my number as soon as possible. Thanking you, yours sincerely, mohammad farooq

Airtel Airtel SIM Card Phone Company

Airtel

Namaste mr.Farooq

this is to inform you that your concern has been noted and our team is working on a resolution. At the outset we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at http://www.airtel.in/airtelpresence

regards

deepak mohod

airtel presence (airtel customer service team)

bharti airtel ltd

airtelpresence@in.Airtel.Com

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07 August 2012

Farooq Mohammad

Dear airtel please note that though I cant give the exaact data which you need I.E. The exact last recharge on the number (9701898943) and exact last numbers that dailed by me. Since I am using more than one prepaid mobile connections and I have never expected that I will loss my airtel number so I couldnt be sure and the details may not match by your database.

But for your convienience to conform that this sim do relly belong to me and I am using this number (9701898943) I can give you some mobile numbers which will definately match to the dail list not on exact sim lost day but on the previous dail list and more than 20 numbers where the sim holders where the sim holders can give you the conformation on enquairy that the sim belong to me I.E. (Farooq mohammad). Or you have an another option I.E. Since whenever we call to customer care service it is said that the call costs rs.0.50/- Paisa and the conversation is recorded for ... dont the xact reason for what reason but said it is recorded and you can open such recordings where I will always start speaking ( I mean maximum of times I speak to customer service in telugu) that ( " hello na peru farooq andi mobile number 9701898943" ) recently I have spoke to the customer to de activate my caller tune and previosly for the queries regarding portability that I have applied for porting and tried change the network but due to the sim given to me by other service network is defective the porting process could not proceed and said to me come with another porting code for which I have to wait for some time as my expiry date of last porting code is 24th of july 2012 and please find a quick resolution for my problem (that I need my number 9701898943).

Thanking you

yours sincerely

mohammad farooq