Airtel - forced migration of bill plan and wrong billing
Airtel has done a forced migration of my original plan "plan value 499" to some new billing plan "ap_zipnet dsl usage based (256kbps/512kbps) plan package" without notice to me, without consent to me. My broadband telephone reference is 643. With my original plan, my bills used to be in the range of rs.700 to rs.1000. However, with new bill plan linked to me, my bills have been above rs.2000/- Every month. Since 6 to 8 mths, they have been calculating my bills per new bill and my bill amounts are quite huge and exorbitant. The same has been notified several times to them, however, they haven't been able to resolve this issue by recalculating my bills. They haven't been responding to my requests or emails any more. Please note I have not stopped making payments and do want to continue using their services. I would like the transactions to be fair, be responsive and resolve this issue for continuation of relationship and usage of services. Thank you. Shortly, as one of the recent bills has not been paid, I'M expecting they would disconnect the services. Whereas I havent' stopped payments for last six months despite their wrong billing. They would do so by disconnecting even if I haven't paid for a month. Thank you!
Namaste sridhar
this is to inform you that your concern has been noted and our team is working on a resolution. At the outset we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at http://www.airtel.in/airtelpresence
regards
rakesh ranga
airtel presence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.Airtel.Com
connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
twitter - http://www.twitter.com/airtel_presence
facebook - http://www.facebook.com/bhartiairtelltd
linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33
Namaste sridhar
this is to inform that your concern has been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.
For any queries you may have you can also get in touch with us at http://www.airtel.in/airtelpresence
regards
deepak mohod
airtel presence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.Airtel.Com
connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
twitter - http://www.twitter.com/airtel_presence
facebook - http://www.facebook.com/bhartiairtelltd
linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33
Namaste sridhar
we would like to inform you that your concern has been resolved. Should you have any queries please contact airtel customer service at http://www.airtel.in/airtelpresence
regards
deepak mohod
airtel presence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.Airtel.Com
connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
twitter - http://www.twitter.com/airtel_presence
facebook - http://www.facebook.com/bhartiairtelltd
linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33