Firstflight couriers - liars, pathetic service

A courier was sent on 28th july, 2012 from bangalore to pondicherry. Their website does not provide an accurate status and the customer care people also have no clue. When called they said that the courier will be delivered soon which was a big lie. I have no idea how many days they are going to take to deliver a parcel. Even the email address on the website is useless. The mail bounces back. Can someone provide me with the email address and phone number of their managers.