Bag it today: not taking any action towards refund
Hi all, I was trying to order three items online from bag it today. The amount of rs. 1947 was deducted but the product was not booked(order ID 40). I got a call immediately after this from bag it today. They have informed me that my order is not booked and I will get a refund for the same. Bag it today also said that they will be providing me discount for the inconvenience but they wanted my credit card details. Initially I hesitated, but they have informed me that it's a trusted secured phone line. So, I have provided my credit card details. This is where my life was made miserable by them. They have booked the same set of products in two portions(order ID 4074 and 093) availing me a discount of rs. 500. Order ID 4040 consists of 3 items which are same as in the above two ID's. In the mean time they have made a order of rs. 3499 (order ID 1018034125)using my card details stating some offers. After getting the information via text message from my bank, I tried calling them; but didn't get the line. I was so screwed and helpless that I wanted to cancel all the orders and get the refund at the earliest. So, I contacted bag it today. But they said that they can't direct me to the sales/Refund department; they can raise a complaint instead. The complaint numbers are: 0078 0416 0474 0483 I have been requesting them after knowing that they have made my pocket empty, but no action has been taken yet. Moreover, now all I got is the information regarding the product dispatch through some courier. Is this the way you treat customers. I have requested the customer support via phone since the day of payment for cancelling the orders that their people have booked. And no action has been taken yet. And now they are forcing me to accept the products by telling me that there is no possibility to get a refund. They are not transferring my call to any real responsible person also. What am I supposed to do now??? all I want is the refund for the orders what bag it today people have made. Please help. Thanks & regards, avijit kumar naskar
Dear mr. Kumar
we have come across your online complaint registered on grahakseva.Com
please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that the refund against the booking ID – 1018034125 is resolved kindly get in touch with the concern bank and confirm to us.
We value your association with bag it today and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@bagittoday.Com
we would request you to kindly mention this subject: online support whenever you e-mail us for the quicker response.
Please note our new customer care number is now – 0120-4112424
thanks & regards
swatantra jha
online support (bag it today)
Hello swatantra jha
I have contacted my bank they have not yet received any intimation from your side.
Can I please have the ID for the refund transaction so that I can cross check with my bank!
please call me at the below mentioned number if possible.
Thanks & regards
avijit kumar naskar
+91-9986831724
Dear sir
this is with reference to your email
please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that in emi refund amount reflect in within 48 hours kindly wait for the same time frame and confirm once it is receivd in your acount.
We value your association with bag it today and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@bagittoday.Com
we would request you to kindly mention this subject: online support whenever you e-mail us for the quicker response.
Please note our new customer care number is now – 0120-4112424
thanks & regards
swatantra jha
online support (bag it today)
Dear swatantra
thanks a lot for your kind help!
at last I have received my refund!
thanks a ton.
--
Regards
avijit kumar naskar
Thanks a ton to grahakseva.Com for giving such a big platform to the customers.
I am really grateful to you people for everything!
thanks & regards
avijit kumar naskar
Dear sir
this is with reference to your email
we take this opportunity to let you know that we at bagit are there for each customer to address not only his complaints but also all his/Her suggestions which go a long way as an important feedback in improving our services to you and we assure you that you will not face any problem in the future.
We value your association with bag it today and thank you for your patronage & co-operation.
For any further query or assistance please feel free to write us on onlinesupport@bagittoday.Com
we would request you to kindly mention this subject: online support whenever you e-mail us for the quicker response.
Please note our new customer care number is now – 0120-4112424
thanks & regards
swatantra jha
online support (bag it today)