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Souvagya Choudhury on 24 July 2012
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Cheated by ICICI prudential to take policy that I did not need

I had a lifetime super pension policy # 8096 (sold to me wrongly at a ICICI bank branch, bhubaneswar in 2007 by giving false information that it will give me 30% return with a one time investment when). Anyway I was slapped with a pension plan and had no way but to continue with paying rs 4647 for three years and then opted for premium holiday option. In june 012, I got a call from mr. Rahul aggarwal from numbers 5732 and 923. He said he is a manager with ICICI prudential in delhi and told me asked me if my agent is providing with desired service. When I said no, he said the agent has claimed rs ,000 on my policy as commission and benefits and he can remove the agent code from my policy and pass on the benefits to my policy provided I directly establish a relation with ICICI prudential by taking a new policy. While I was hesitant, he called multiple times and even sent me sms statements of my policy nav and other confidential details which no one other than and ICICI prudential employee will have access to. He also made me speak to his supervisor mr. Vishal wadekar who claimed to be from the mumbai, prabhadevi branch of ICICI prudential spoke and convinced me that as per irda regulations it is sensitive to remove agent code and I should not divulge any details to anyone other than mr. Rahul aggarwal. They gave me a customer code # 0165 and told me to confirm the same with anyone who calls me from ICICI prudential before providing any details. I was convinced and agreed to make a new policy for guareented savings insurance plan # 6182 with a premium of rs 000. I got the policy documents on 30th june 2012 and I was travelling to delhi on official work, I could not check the details. When I checked the details the week after, I saw the new policy is created with agent as "india infoline insurance brokers ltd del" and there is an agent code # 7454 mentioned as well. When I called mr. Rahul to find out why there is an agent code, he said to ignore that as india infoline will provide only document management services like sending statements etc. As I got suspicious, I told him to send me an email from his official ICICI prudential email ID with the benefits promised to me which he DID not do saying he is not allowed to do so due to company regulations. I searched on the internet and found out many people have been cheated like that and then called customer service who confirmed that it was fradulently sold to me. I went to the branch on 17th july 2012 and gave a written complaint and hope that my policy will be cancelled and my money will be refunded to me. I strongly urge ICICI prudential to take action against the concerned people who are running this fraud and ban india infoline as agents. I have a long standing relationship with ICICI (bank, dmat, loans, insurance) and all of this is at stake due to the unethical practices followed to agressively sell products. I work at a senior level in a company with 0000 people with more than 20% of them having salary account in ICICI. We'LL internally advise all employees not to keep any relationship with a company using unethical and unfair practices souvagya choushury

Icici Prudential Life Insurance

Dear mr. Choudhury

we are sorry to hear your experience. We understand our representative has contacted you and acknowledged your concern. Please be assured the concern highlighted by you is currently being reviewed and we shall keep you posted on the further devlopment of the case.

We appreciate your patience.

Regards

ICICI prudential life insurance


Icici Prudential Life Insurance

Dear mr. Choudhury

we understand our representative has contacted you and resolved your concerns to your satisfaction. Accordingly a communication via email has been sent to your registered e-mail address. Is there anything else we may assist you with?

you may alternatively contact us on our customer care number 1860 266 7766 or write to us at lifeline@iciciprulife.Com.

Regards

ICICI prudential life insurance


Manoj

I have also received similar call from tanvi - mumbai.

This is the way ICICI prudential agents are trying to sell policy. Bach ke rahna re baabaa.


Icici Prudential Life Insurance

Dear sir (manoj)

we have received reports about unauthorized individuals posing as official representatives of the company or regulator contacting customers for pitching new policies. We appreciate the fact that you have highlighted the issue to us. To enable us to investigate on the issue we would request you to share your policy number with us by contacting us on 1860 266 7766 or via e-mail at lifeline@iciciprulife.Com. Request you to quote the reference number 026383_1 whilst sharing the details.

We hope our continued efforts help safeguard your interests.

Regards

ICICI prudential life insurance