17th july, 2012 the general manager, p.V.V.N.L, b-34, sector-04, noida. Sub: complaint against mr. Mahender singh, receipt clerk of sector-62, noida for not accepting the payment for the electricity bill (copy of the bill enclosed). __________ Sir, I am a resident of prangan society, flat no:508, plot no:b-9/10, sector-62, noida. I received the said electricity bill on 16th july, 2012 with a due date on 20th july, 012. Accordingly, I made a cheque of the desired amount and went to deposit the same at your office at sector-62, noida on 17th july,2012 at 0.00 a.M. I presented the cheque along with the bill to the receipt clerk mr mahender singh. Mr. Mahender singh informed me that he is not able to accept the payment because the system shows that there was bounce cheque during the past one year and due to this he is unable to make the entry. He advised that I may have to deposit a D.D. At your p.V.V.N.L. Head office. On asking this I enquired from him the head office location. Mr. Mahender singh said he is not aware of this and it may be some where in sector-25, noida. On asking that for which month the cheque payment has been bounced mr. Mahender singh said that he does not know. As a loyal electricity consumer and timely payer of the bills of the electricity, I was worried and I went for searching p.V.V.N.L. Office in sector-25. However, with great difficulty one p.V.V.N.L. Office was located at sector-21, noida. On enquiring there regarding the bill payment problem, the sector-21, p.V.V.N.L. Office informed that now the p.V.V.N.L. Office is shifted to sector-4, noida. Accordingly, we arrived at sector-4, office of yours and met you. After listening and checking our bill you had kindly helped and informed that there is no such problem in accepting the bill payment. You immediately accepted the cheque for payment and promptly gave the receipt on the bill itself. I am staying in my flat at noida, sector-62 since 2003 and I have never defaulted even delayed any payment to the bills of p.V.V.N.L. I humbly introduce myself that I am working with indian oil corporation limited in the capacity of executive director. My office is located at scope complex, lodhi road, new delhi. I feel pained to inform you that due to the irresponsible behavior of mr. Mahender singh, receipt clerk of p.V.V.N.L., Sector-62, noida office, I was delayed to my office by 3 hours. May I request your goodself to look into the matter and take necessary action to improve the behavior of receipt clerks in order to avoid such harassment to the electricity consumers of your premium organization. Thanking you, yours faithfully, (satish kumar garg) encl: as above.