Vodafone cheated, misbehaved

Respected sir/Madam, this is regarding the number 4359 for which I suffered for more than a month. Now the problem: I have lost my phone on 05/06/2012 for which I have filed the report in nearest police station, copy of that had been mailed to vodafone as well, after so many attempts I was able to reach customer care and requested to deactivate the number. Later I requested for new sim card and vodafone has activated it and I used the number for 2 days approx. Most recent conversation with vodafone executive : 12 july 2012 5:36 pm : call length : 20 min 6 secs : 6066 please do read it , very very shameful on vodafone part; vodafone executive called and discussed the issue with me, while he was on call he said "bhains ki aankh" . Also, he said, "vodafone live 8th june ko activate hua hai or apne 5 se 6 june k beech mein use kiya hai", when I asked how is this possible , he disconnected the call now the actual issue : - 1. When my credit limit(1400 rs) was already crossed (as unbilled was more than 2000 rs) , why was I able to use the newly activated sim , why I was not reported in the beginning? 2. When I called the customer care executive, I was informed that I have accessed internet on the phone, but as per my conversation with mr ram kheinwar from retention team , no one can tell the customer about the bill break up or where customer has used the services. 3. I was promised that I'LL get the bill on 3rd july , I have got it much later than that . 4. Every vodafone executive tells different company policy, rules and promises on every other call and after they commit they ask "who said it,please give me the name I report it". This has frustrated me and one day I requested the executive to listen to the conversation because this the only way I can prove that I was promised such n such, for this executive replied "sir hum har call ko record nahi karte but har ka refrence number de sakte hain". Which was cleared by "ram kheinwar" (from retention team) that vodafone records each n every call. So why I was misguided. 5. Finally I saw the bill one day and I came to know that it was not internet usage it was vodafone live usage, which I never asked to activate on my phone, so I complained and I came to know that it was activated as a promotional offer on my number without my permission or knowledge, which has charges 10paisa/10kb. During all this time, executives were extremely rude and to cut long conversations they had put me on ivr many times without my permission. This ivr has only two options , press 1 - to listen to promos and 2nd press to 2 to disconnect. All executive always repeat "nischint rahe shayata ki jaegi" withoyt listening what I am asking and where they can actually help. Vodafone always say with a proud "happy to help" but anyone can realize by reading above that they haven't helped not even on single call. This is not customer care at all, it is totally customer harassment. Saying sorry, no and cant help, or ordering customer to go here and there, making the customer mailing and calling customer care again and again is not customer care. If they really wanted to help/Care the customer issue should have resolved long ago. But it's not resolved yet, closing a 5+ year old number doesn't mean them anything, but they don't what I have lost, they made me suffer on my personal and office life. I have been going through extreme mental torture, which no one can understand, but vodafone still have that nerve to say "happy to help". Please tell me my jobs is to talk to manner less, rude and non sense executives over the phone, for whole day without any conclusion? I am sick and tired of doing that. Please help pushpraj singh 4359