Misled/Cheated by bag it today
In december 2011 I received a call from a tele-caller who introduced himself as calling on behalf of bag-it-today. I was offered a 7 nights/8 days holiday at luxury hotels/Resorts all across the globe. I told him that I would only be interested in resorts in and around delhi. He then went on to give me some website addresses around delhi/Rajasthan and asked me to see for myself the kind of resorts that would be available to me if I bought this package. The sites were some lovely resorts nearby delhi which anyone would like to visit. I said what is the assurance that I would definitely get bookings at these resorts? he told me I would need to book 0-45 days in advance and I would 'definitely get my choice of resort'. He also made me speak to his superior who told me I would definitely get an assured booking, in one of the resorts, if I booked as per the procedure of booking 0-45 days in advance. On these assurances the transaction was completed as per the following details: item code: a1671 - affordable holidays-7 nights 8 days amount: rs.7000 invoice no.Trnpl/DLI/2011-2012/410569 order no. 2078 invoice date: 31/12/2011 order date: 31/12/2011 the points where I have been misled /Cheated are: 1. The resorts / Sites that were shown to me before booking are not there on the list of resorts available for booking. These were the resorts I wanted to visit. How can you show me one thing and then not have it on your list? this is definitely misleading/Cheating. 2. It was said that 0-45 days advance notice would be required and you will 'definitely' get one of the two resorts you opt for. On making inquiries I am told that the resorts availability depends on the resorts being up for promotion at the time when we want to visit. You can only opt for the resorts that are up for promotion at that time. What happens to the resorts you want to visit/Wanted to visit/Or were shown as being on the list when you booked? this means that they can just show few resorts as being up for promotion at any given time and you 'take-it or leave-it'. What I booked for is not on the list, and even if it is on the list it will not be up for promotion, so we are back to square one - take seven nights at a shady resort that they offer or just forget it! this is cheating/Misleading of the highest order. I request a complete refund, immediately, with interest, and an apology from the company for the mental agony and financial loss caused by such wrong/Fraudulent dealings by the company. If the company fails to take action then I request grahak seva to help me file a case in a consumer forum to teach these cheats a lesson. Thanks for the great help to consumers like me by grahak seva. Atul sharma
