Show Departments
MTS bill money deducted but service not started
Hi, I have paid the bill of rs.1000/- For mts using their partner site www.Rechargeitnow.Com. After payment,I have received an email saying the bill has successfully accepted.But mts is not ready to start our broadband connection saying they have not recieved the payment.Even I have confirmed with credit card company,they said money is debited from credit card. Details are: transaction ID:64306186 mts data card no:9145584334 date:2012-07-05
Vipul Verma
Ashok Kumar Pal
Binay Kumar Shrivastav
Hi shantibhushan
we regret the inconvenience caused. Please specify your contact number so that we can contact you to resolve your issue.
Regards
mts customer service india
Mobile no is 9545534899
Hi shantibhushan
thank you for providing the details. We will ensure that our customer support team will contact you.
Regards
mts customer service india
I have contacted the customer care more than 20 times.They just take the complaint and leave.I do want to complaint with trai for cheating customers.
Hi shantibhushan
we have ackowledged your concern and same has been shared with our support team for resolution they will get back to you asap.
Regards
mts customer service india
Dear customer
thank you for contacting http:/Www.Rechargeitnow.Com/. It is a pleasure to assist you.
Regarding your query please be informed that the reversal of your amount (rs.1000.00 & order ID-w66115905712)has already been done on 14/07/2012 with arn : 75425312195150010003875
it's request to you firstly recheck your bank account & after confirmation still amount is show debited from your account kindly contact your bank with arn provided.
Kindly check your bank account to confirm this.
Hope this resolves your query.
Regards