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Low speed of tikona internet
Tikona ID. 4865 I had a tikona connection, since a month I suffered a low speed internet. I had registered 12 times a complain. Today I was call three times to know why this type of problems arrive, but the tele caller had disconnect my call three time. Last time of the call they transfer my call to manager but they do disconnect my call. Now its mentally harassment to me and now I want my full money refund with claim money. So I just request to grahak seva kendra to help me this type of problem and please help me to get my full money back. Thanking you.
Shailesh Gada
"Hello guys
this is kamal reddy recently I faced lot of issues with tikona regarding billing and service also. I called to your billing department but I didn’t get any proper response even the guys hadn’t given proper response but I spoke with ""vinit jadhav"" the total things are good means he understand my issue he gave good suggestion based on that I got good response thanks for vinit jadhav...
thanks & regards
kamal reddy"
User ID- 1105213868
my complain is against tikona broadband connection.I.I choose a 2 mbps limited data plan(rs 549)as per which I should get initial speed of 2mbps upto first 6gb usage but from the very 1st day I am not getting even a 1\4 th of that speed.Even most of the time google home page is not opening.Initially I thought it was a network prob and will resolve after some time but the problem persist.
So I put a complained by dialing tikona care(18002094276) they told there is problem on server side and the issue will resolve within next 24 hrs.But the problem still persist and I continue browsing with 2-10 kbps speed till date. I called tikona customer care around 10 times and every time they replied the same "the issue will get resolve within 24 hrs" and nothing happen.
When I asked them for there nodal officers point of contact they have fooled me by giving fraud number which doesnt exist.Everytime they are fooling with us.
Please suggest me what action I should take against tikona.I dont want to pay rs-549/+Taxes month for a connection with 2-10 kbps speed.
Name- pravin a lolage
9096683561
"Hello mr.Lolage
we thank you for your mail.
We have saved your details in our database and forwarded them along with your grievance to the concerned department. At tikona services we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said we will do our utmost.
Please be patient and help us serve you better.
Thank you
tikona services"
"Dear mr. Pandit
we are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.
Our team has gone through the details of the case and as per their update as the cancellation was done from your end you have received the refund cheque of rs. 743/- Deducting installation charges.
Regards
tikona services"
"Dear mr. Lolage
we are grateful that your complaint was brought to our attention and we appreciate your perseverance in settling this matter.
As per our conversation with you on 4th july 2012 the technical issue has been resolved and currently you are able to avail uninterrupted service.
Also would like to informed that the waiver of rs. 751.13/- Has been passed to your account which will get reflect in your next coming bill.
Please feel free to contact us on 1-800 209 4276 or write us at tikona.Services@gmail.Com to provide us any feedback regarding our service our customer care associate will be glad to assist you”
regards
tikona services."
Thanks a lot !!!