ICICI wrong amt Rs 5499 deduction against my credit card by false commitment

Mail to ICICI customer care dear sir a request to cancel the transaction had been made for which the details are undermentioned in the trailing mail yesterday a communication had been made to me regarding the cancellation of transaction via phone 4000 by vaishali I am astonished to learn there is no revert neither any request number has been provided is it the way your esteemed organization treat its customer though a part of service industry where customer interest are treated as supreme. A revert is required on earliest basis and the action initiated against such fraudulent practices. Regards, anuj olak|9359738777 ---- forwarded by anuj olak on 02-07-12 10:18 am ---- from: anuj olak to: customer.Care@icicibank.Com, prathit.Bhobe@icicibank.Com, headwealthmanagement@icicibank.Com, @icicibank.Com CC: anujolak@yahoo.Com, anujolakhll@gmail.Com, anuj.Olak@relianceada.Com, @icicibank.Com date: 01-07-12 01:29 am subject: wrong amt deduction against my credit card by false commitment dear sir this is to bring down to your notice that I receive a promotional call to update my credit card without any charges for the same the verification had been done by the concerned officials but on giving the node a fraudulent transaction of amt rs 5499 had been done on being inquired it has been revealed to me the amount has been deducted on the name of card fee. At that time I receive the call I want to confirm my pay back / I mint point they send the sms from ur ICICI bank sms ID...LM 882. Than I confirm the call from ICICI bank call center . Because last month same call I receive from ur costumer care and they increase my credit card limit to .... to 000. The details are undermentioned for your perusal kindly resolve the issue and get the reverse transaction done with a acknowledgment of this mail, bank name ICICI bank card category credit card location agra credit card number 1009 card holder name anuj kumar olak call received from mdn 5280 0978 8436 call person name daksh amt deducted 5499