Tikona broadband does not provide services as commited

"Hello sir

we thank you for your mail.

We have saved your details in our database and forwarded them along with your grievance to the concerned department. At tikona services we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said we will do our utmost.

Please be patient and help us serve you better.

Thank you

tikona services"

Tikona service you wanted me to update this so here it goes...

in response to your reply on this website your executives has called up multiple times and kept inquiring about the problem resolution.

Problem is still not solved. It is the same what it used to be. There are frequent disconnection. I am not sure what is wrong with your service.

I am tired of receiving the follow ups but it seems nobody is capable of resolving the problem. Your people are calling all the time inquiring the problem status.

You need to resolve and monitor. I am really fed up with this service and now knowing what to do.

I am writing this complain using my office internet and not tikona internet.

Tomorrow is last day of bill and I am very much not going to pay that. I dont need to tell why?

a very pathetic and unreliable system you guys have built.

Userid:1106402789

I have decided to close this connection in lieu of very unstable and inconsistent connectivity of your broad band connection. As total availability of your connection is certainly less than 50% (which is rated as extremely poor) and bills are sent for 100% connectivity so there is no point of paying for something which does not get delivered fully.

Go ahead and do the needful.

Userid: 1106402789

-manoj

"Dear mr. Lal

we are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.

As per our discussion with you 16th july 2012 your account has been reactivated and you are able to avail uninterrupted services also a waiver of rs. 476.37 has been processed for your account.

Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our customer care associate will be glad to assist you""

regards

tikona services."

Tikona service: you guys have proved again that I made very serious mistake of subscribing your extremely pathetic broadband service for the following reasons.

1. Extremely poor service quality. I never received more than 40% internet availability.

2. I have disconnected the broadband service and you guys are still sending me the bills for time I did not use. What a joke

3. Your staff is extremely illiterate and clueless about the customer grievance. There is no co-ordination among your staff. For the same query many guys called me instead of verifying among themselves. I was so fed up with your calls that I had to disconnect when called said the word "tikona".

4. Guys I am not going to pay single penny and will file a case of harassment against you with police and refund of my amount with consumer court.

5. I will spend on lawyer but will not pay you.

Userid: 1106402789

Dear mr. Jain

thank you for bringing this to our notice.

As per our discussion with you on 5th august 2012 we have taken your disconnection request and your account will be terminated within 45 working days request you to send your disconnection request from your registered email ID.

Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our customer care associate will be glad to assist you"

regards

tikona services.