Xelectron WS707 Tablet PC cheating by Naaptol
I had bought Xelectron WS707 Tablet PC tablet from naaptol which cost 000. I booked the tablet on and 1st june and received to me on 6th june.And my previous complaint number is 65406.And my order number is 4106465.And it was not working at all.And I had sent the tablet to the certain address tell by the customer care.And I had sent to the mumbai,it had cost me of 250rs.My awb number is 50179783220.And after 10days I had went to the blue dart for the delivery status.They told that they are not accepting the parcel.I DID phone to the naaptol care and they told to send the parcel to the delhi address.My new awb number is 50182785774.And it had reached the delhi by today itself.They told that the consignee had refused to accept the parcel.I had charged 100rs for mumbai to delhi shipment.It had crossed more than 20 days.My keen request is to accept the parcel and send the refund money to me as soon as possible,otherwise I will got to the court and I will definitely get a solution.Send my amount with in 10 working days.I had recorded the calls that the naaptol care had talked with me.
Dear manish
we were trying to reach you on9581164916 but at that time you were not contactable.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
We have escalated the issue to our concerned team and awaiting a revert on the same.We request your patience in the interim.
Please be assured of complete & satisfactory resolution.
Thanks & regards
customer care
naaptol online shopping pvt.Ltd.
Dear manish
we acknowledge the receipt of your order. Would like to inform we have initiated a complete refund for the said order.
Cheque favoring : manish kumar amount :5999.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address we expect you to receive the cheque within 7-10 working days.
Do write us back at feedback@naaptol.Com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.
Request your patience in the interim.
Thanks & regards
customer care
naaptol online shopping pvt.Ltd.
Dear manish
as per our telephonic conversation you said that you have received refund amount cheque of 5999.00 against the order no:4106465 & further you do not have any complain against naaptol.
In addition we will further evaluate how we can prevent this problems from occurring again in the future.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Do shop with us.
Thanks & regards
customer care
naaptol online shopping pvt.Ltd.