Airtel money account deducted but recharge failed
I have made a recharge of 100.00rs through a website rechargeitnow.Com through my airtel money account (registered mobile no 585) on my mobile no 2585 on 7th june 2012 (7.28pm) but due to some unknown reasons my recharge failed but my airtel money account was debited with rs 100. Regarding this I have made a complaint to the concerned website(rechargeitnow.Com) but they are saying that my transation had failed and they DID not receive any money. Therefore I request you to look into the matter and resolve the issue.I have made a numerous complaints without response from their side. Order ID - r47149507612 transaction ID - 4132 (bill junction) date of transaction - 07/06/2012 time of transaction - 07.28pm mobile no recharged - 2585 mobile operator - airtel
Dear amitanshu gangwar
this is to inform you that your concern has been noted and our team is working on a resolution. At the outset we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at http://www.airtel.in/airtelpresence
regards
rakesh ranga
airtel presence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.Airtel.Com
connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Namaste mr. Gangwar
this is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable we have sent a sms for the same. Please share the required details with us at http://www.airtel.in/airtelpresence .
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
rakesh ranga
airtel presence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.Airtel.Com
connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
twitter - http://www.twitter.com/airtel_presence
facebook - http://www.facebook.com/bhartiairtelltd
linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33
Namaste mr. Gangwar
we were waiting to hear back from you. Since you haven’t written in yet we trust your issue has been resolved. If you still need assistance we request you to please share the required details with us at http://www.airtel.in/airtelpresence
we assure you that we are committed to resolving the issue to your satisfaction.
Regards
rakesh ranga
airtel presence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.Airtel.Com
connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
twitter - http://www.twitter.com/airtel_presence
facebook - http://www.facebook.com/bhartiairtelltd
linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33