No response from naaptol for Htc mobile complaint filed 3058503
I had ordered for htc- g1 3g android mobile along with an offer 1gb microsd card + free branded bluetooth worth rs. 200. For this I paid a total of rs.7198/-. I had placed the order on 7/6/12 on naaptol's website and my order no. Is 227. But on 12/6/12 I received a courier from naaptol via first flight awb no. La0414266 containing vox v3 mobile phone gsm dual sim worth rs.2999/- Printed on it's packing and a bluetooth headset along with connector. I had lodged a complaint with the naaptol and my complaint no is 503. I had a talk to some naaptol official named deepesh on phone number 148. I have been asked to courier them back the wrong stuff via blue dart courier service at the following address: khasra no.386 , gail no. 2, a block, mahipalpur extension , new delhi-110037.On their request I have sent the wrong product (delivered to me by naaptol) to naaptol at thegiven address: khasra no. 386, gail no-2, a-block, mahipalpur extension, new delhhi-110037, via blue dart courier service (courier reference no- 092) on /12. As per the bluedart courier service site the product has been delivered at the above address and has been received by some official of naaptol named vipin on 15/06/12 at 11:30a.M. Now, since the wrong product has been delivered back to naaptol I expect to get the correct product within the coming week. Also, the naaptol officials said that I wont be charged anything for couriering it back to them if couriered via bluedart. But I was charged rs.120 for the same. So I had a total loss amounting to rs.7318 in addition to the harassment caused due to the naaptol's negligence on part of their responsibility towards the customers. They have not been bothered to inform me about the receipt of the wrong product back. This shows total irresponsibility and consumer cheating on their part. I request that immediate action should be taken or I will have to move to consumer court if I am not provided with the actual & proper goods as had been ordered by me.
I hav also send my handset for replcement bt got no response yet...my order no. Is 3898828.
Dear sir please refund my produduct my order number-4782070
I received my money back by neft sudeep
To
the branch manager
naaptol
subject: regarding defect in leather jacket.
Sir
I had ordered to you for leather jacket with reebok shoes on date 15/11/12. Our order no. Is 5411835. I have received this goods on date 20/11/12 time 11:30 am through blue dart courier. But we found leather jacket was defected from right side of the top. Jacket size is 40-46. So we have called to naaptol customer care. Our complain no. Is 3821422.
Please replace this jacket and provide the same.
I am sending this defected jacket in delhi address.
Following details are related to it given below.
Order no. 5411835
courier blue dart
delivery cash on
goods frank beliucci stylish jacket size 40-46
complain no. 3821422
address anupam asthana h.No.4 –b hinduatan gum & chemicals limited opposite railway station birla colony bhiwani haryana(127021)
qty. 1
contact no. 9812114394 9996956722
email add. Aaa_782004@yahoo.Co.In aa_1978@indiatimes.Com
please provide another jacket as soon as possible.
Regards
anupam asthana
9996956722 9812114394
I have placed the order(order no. 4926093) for 7 inch sylvania table. Got the product with diffect. Upon the naaptol mail we had courierd the product on 30th august 2012 and it's been received in delhi the next day. But till now we do not get any proper response from them as to where is the product and about the replacement. Why like this????? please give us some information as what is the condition of my product.
Dear sir please refund my product branded energy efficient induction cooker.
My order number-5224203