Refund of money from Naaptol.com
I ordered a sony ericsson vivaz hd mobile order no.-3899444 on apr 29 16:02:37 ist 2012 and I didn't get the product at my home,I took it from 60kms away from my location. That was no mention but the box is not sealed and it is a old box,every accesories are in opened state they are not original,the charger as well as battery are local,even they said that we give you a branded bluetooth of worth rs. 1200 but the bluetooth is of rs.50 only and which is not working as well as there is no charger given for it, there is a lot of dust in phone and on LCD below the glass as well as there are many dust spots,at ime of ordering they said me that we will provide you a new,original handset with warrenty,all original accessories and purchasing bill but there were not such things. The box shows that this handset is made in feb. 2012 but the contact the sony company and they said we have stopped the manufecturing of this mobile 9 months ago this is a false product.So how can it made in feb.2012.This mobile is 2-3 years old and naaptol just add a sticer on its box. I tried to talk naaptol customer care but all time they disconnect my call or DID'nt answer. Please help me to get my money back and I don't want to purchase anything from them. Understand my problem this is totally not a genuine product. I have written a complaint to ncdrc consumercourt.In icf feedback
Dear mr.Sangwan
as per our telephonic conversation you said that you have received damage product.
Please accept our sincere apologies for the inconvenience caused to you. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Your complaint ID 3899444 & we have escalated this case to concerned vendor they will get back to you at the earliest. We request your patience in the interim.
You can also directly write to the vendor at care1@voxmobiles.Com & care2@voxmobiles.Com.
Please be assured of complete & satisfactory resolution.
Thanks & regards
customer care
naaptol online shopping pvt.Ltd.
Dear mr.Sangwan
kindly ignore previous comment & your complaint ID is:3073912
But I wan't my money back.Naaptol is a fraud company they don't send right and geniune products as well as they send only used faulty handsets without purchasing bill.It may be that these mobile are stolen and naaptol bought them for some rupees and sell on high rates.
Dear customer
as per our telephonic conversation you said that you have sent back whole product at new delhi warehouse address for refund.
We acknowledge the receipt of your order. Would like to inform we have initiated a complete refund for the said order.
Cheque favoring : vivek sangwan amount : 10289.00/-
Please be informed it takes 3 working days for us to prepare the refund cheque and the same will be couriered to you at your mailing address we expect you to receive the cheque within 7-10 working days.
Do write us back at feedback@naaptol.Com if the cheque is not delivered in 7 to 10 working days or call us at 09223516148 for further assistance.
Request your patience in the interim.
Thanks & regards
customer care
naaptol online shopping pvt.Ltd