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Shweta Kumari on 13 June 2012
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Airtel blocked all toll free numbers

My number(9650634228) has been blocked by all toll free numbers since june 6. On june 1, they deducted rs. 37 from my account for no reason whats over. After complaining through 198, I was given a complaint ID and was told to wait for three days. Predictably, no one bothered to respond. I called them up on june 4 and had to talk to three executives to get my issue resolved. The first two executives DID not even bother checking the system and just conveniently assumed that the amount was charged for the over usage of net. My account was credited with rs 37 in an hour or so. On june 6, I received the following message in the morning: "dear customer, your request is in process,we shall revert with the status at the earliest . Thank you" since I made no such request, I called 198 to know more about it. The executive was least interested in my query and disconnected the call. And after that, I've never been able to contact anyone through ,121 and other toll/Non-toll free numbers for non-airtel customers. Well, airtel is nothing but thorough... on june 7,they charged me rs. 9 for a 2.07 minute call,one mms and one sms. I had(and still have) both the internet and sms pack activated on my number. I tried calling the customer care centre but everytime the call got mysteriously disconnected. I contacted them through facebook(airtel presence) and they credited rs. 8 to my account, but failed to rectify the issue regarding the blocking out of my number. On june 12,my balance suddenly dropped from rs. 8.93 to rs.15.02. I still had 4.50 mb in my 2g data plan. That was the second time in this month that my balance was unfairly deducted and I still could not contact the customer care executives through 198. I had to use net for urgent business but due to the unexpected and unfair balance deduction and the response I recieved from everyone the last time it happened,I had to make do with 15 mb despite recharging my account with rs. 98. Since I could not contact anyone from airtel, I messaged them via facebook at around 7 pm. The airtel executive called me up at around 5 pm and again,could only credit my account with rs 23. No explanation was given for all the previous deductions. And,of course, I still can't conatct anyone through any of the airtel's helpline numbers. So can anyone put an end to this exasperating series of events?

Airtel

Dear shweta kumari

this is to inform you that your concern has been noted and our team is working on a resolution. At the outset we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at http://www.airtel.in/airtelpresence

regards

rakesh ranga

airtel presence (airtel customer service team)

bharti airtel ltd

airtelpresence@in.Airtel.Com

connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

twitter - http:/Bit.Ly/Fkcsxc

facebook - http:/On.Fb.Me/Cecyvs


Airtel

Namaste ms. Kumari

this is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable we have sent a sms for the same. Please share the required details with us at http://www.airtel.in/airtelpresence .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards

rakesh ranga

airtel presence (airtel customer service team)

bharti airtel ltd

airtelpresence@in.Airtel.Com

connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

twitter - http:/Bit.Ly/Fkcsxc

facebook - http:/On.Fb.Me/Cecyvs


Airtel

Namaste ms. Kumari

we were waiting to hear back from you. Since you haven’t written in yet we trust your issue has been resolved. If you still need assistance we request you to please share the required details with us at http://www.airtel.in/airtelpresence

we assure you that we are committed to resolving the issue to your satisfaction.

Regards

rakesh ranga

airtel presence (airtel customer service team)

bharti airtel ltd

airtelpresence@in.Airtel.Com

connect with us 24x7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

twitter - http://www.twitter.com/airtel_presence

facebook - http://www.facebook.com/bhartiairtelltd

linked- http:/In.Linkedin.Com/Pub/Airtel-presence-bharti-airtel-ltd/1b/119/A33


Shweta Kumari

Hello!

you could not contact me on july 1 because I was on the train and thus due to network problems could not receive any calls/Messages. But I still have not received any message regarding my complaint on my number after that.

On june 25 my balance was deducted again and on june 27 they credited my account. But the issue of the routine and random deduction is still baffling me. Plus the fact that I still can't contact anyone through any of your helplines.

Also since I had my wisdom teeth extraction surgery yesterday I can't talk. So could you please contact me after july 9?

thank you!