Tikona braodband poor speed
I subscribed to the broadband services (customer ID 473) offered by tikona digital networks, (which they claim is a 4g service) and paid an amount of rs.950,by cash towards the subscription charges. I was assured that if I am not satisfied with the speed or if service does not work fine they will refund the money.I had used it for 7 days and after that service issue gets started from last 12 days its not working.Since 1st of june I had called up the customer care number of times I can provide you my phone records also I had done daily ten to 15 calls at customer care number 1800 and mumbai number.All the times I get assured that it will get resolved soon we are esclating the same and you LL get good service.But it dint get solved after that I had said on 8th june for disconnection and refund of my amount but still its not done.Plz look in to the matter and do the needful. Regards dharmender grover 6739
"Hello sir
we thank you for your mail.
We have saved your details in our database and forwarded them along with your grievance to the concerned department. At tikona services we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said we will do our utmost.
Please be patient and help us serve you better.
Thank you
tikona services"
"Hi
I would like to thank shruthika "tikona customer care agent" for her wonderful knowledge and dedication towards work I had an issue which was not addressed from more than 2 people and had to take up the issue with shruthika.
I was waiting to get sort out the issue but I did not get any resolution but shruthika has taken an extra initiative to get the issue resolved very quickly.
I wish to give her a round of applause!
regards
keerthi kumar nr"