Bag it today holiday package fraud

I had purchased the holiday package from bag it today department. But due to following reason I want to cancel it. So I sent the back the package to bag it today and they have received the same. Reason: I purchased the same for my cousin to gift her. But when I gave them and they planned for their honey moon they came to know that its not transferable, which had spoiled their honey moon. This information has not been shared while explaining the plan of this package. So now I dont want this service to be use now. I lodge complaint in bag it today customer care and they told me to return the package they will refund the money. Today (16-apr-2012) I called up third time to ask about the status. Request no: 7966 customer care executive : bhagat conversation date: 16-04-2012 date of received parcel by bag it today: 27-mar-2012 promised timeline : 7-10 working days (which is not satisfied yet) order no: 5304 they told me to contact write a mail to bmh@affordablesalespromotion.Com, please chekout my conversation with them. After calling so many time they told me now its not refundable. Request you to help me out to get the money from them. On tue, may 22, 2012 at 7:36 pm, zulkernain kanjariwala wrote: dear team, I am waiting for your reply on my issue. Request you to proceed my refund at earliest. Regards, ali on mon, may 21, 2012 at 6:29 pm, zulkernain kanjariwala wrote: dear team, as per the conversation with mr. Javed, he assured me that I'LL get my refund. Now you are not keep your promise for the same. Request you to pay my money back. Regards, kanjariwala ali. On mon, may 21, 2012 at 5:09 pm, bookmy holiday wrote: dear mr.Kanjariwala, thank you for writing to us, with reference to your email we would like to inform you that we understand your concern but regret to inform you that the package is non cancelable and non refundable. Regard's book my holiday on sat, may 19, 2012 at 11:36 am, zulkernain kanjariwala wrote: dear team, I dont know why you all are not stand on your word which you are convey to the customers. I had spoken to your executive mr. Javed khan on may 8th 012, he told me he will process my refund with in 7-8 workind days. Now its already 11 days gone but there is no response from your side regarding my payment. I had followed up the bag it today so many time but the same response as mr javed khan had given. I spoke to mr. Bhagat, chandan & rahul from bag it today. Request you to process my payment at earliest as I already returned my package way back to you. Regards, kanjariwala ali. On tue, may 8, 2012 at 11:47 am, zulkernain kanjariwala wrote: dear team, as requested, please find the below trailing mail. Regards, kanjariwala ali ---- forwarded message ---- from: zulkernain kanjariwala date: mon, may 7, 2012 at 4:04 pm subject: re: cancellation of holiday package to: bookmy holiday , @bagittoday.Com dear team, today I had word with mr. Rahul for the refund, again I got the same answer from him about after 3-4 workindg days I'LL get my refund. Please note down my complaint no. 985. Request you to take this matter seriously. Regards, kanjariwala ali on wed, may 2, 2012 at 2:15 pm, zulkernain kanjariwala wrote: dear team, as you can check out the following trailing mail to the concerned person, still I didnt received any refund of my money for the holiday package which is received from your side. Kindly request you to arrange my refund for it at earliest. Regards, kanjariwala ali on sun, apr 22, 2012 at 11:43 am, zulkernain kanjariwala wrote: dear team, as per the instruction provided by your customer care executive yesterday, I am giving you the following information as below, courier name: professional courier date : 24-mar-2012 receiver: bag it today tracking no: 8660 branch : kharghar sender: kanjariwala ali request you to release my payment at earliest. Regards, kanjariwala ali on thu, apr 19, 2012 at 7:27 pm, zulkernain kanjariwala wrote: dear team, I am awaiting for your reply on below issue. Regards, kanjariwala ali on wed, apr 18, 2012 at 5:05 pm, zulkernain kanjariwala wrote: dear team, my sister already went for her honeymoon and I am feeling guilty for that to spoiled her honeymoon, now I dont want this as I purchased for her only. I already sent back that package to bag it today so I request you to refund my money at earliest, as I am following up since long for my money. Regards, kanjariwala ali on wed, apr 18, 2012 at 3:32 pm, bookmy holiday wrote: dear sir, thank you for contacting with us. With reference to your email we would like to inform you that you can transfer your package to your brother but you just need to send us the noc and the details of your brother(name ,email LD,mobile no) so that we can update your data accordingly. Regard's book my holiday on mon, apr 16, 2012 at 2:30 pm, zulkernain kanjariwala wrote: dear team, I had purchased the holiday package from bag it today department. But due to following reason I want to cancel it. So I sent the back the package to bag it today and they have received the same. Reason: I purchased the same for my cousin to gift her. But when I gave them and they planned for their honey moon they came to know that its not transferrable, which had spoiled their honey moon. This information has not been shared while explaining the plan of this package. So now I dont want this service to be use now. Please find the below details which I M trying for getting the refund. Today I called up third time to ask about the status. Request no: 7966 customer care executive : bhagat conversation date: 16-04-2012 date of received parcel by bag it today: 27-mar-2012 promised timeline : 7-10 working days (which is not satisfied yet) order no: 5304 request you to refund back my money. Regards, kanjariwala ali