Fraud and cheating by bagittoday

1- on april 2012 I got a call from bagittoday sales representative ms priyanka ( they use fake names every time)telling me that I was one of ten customer across india whom company want to give 3 diamonds set (worth 0000 inr) and xperia X 10 mobile . Further she told that purchase will increase your chances in winning 5-15 lacs fortune program . 2- I told her I was short on cash and can't buy it, she told me you can buy it in emis. Anyway I purchased 3 diamond sets and mobile set . Product ID 9574 dated april 10, 2012 . I was never given emi option and they deducted rs. 8999 at one time. When I recieved the product parcel it had 3 diamonds (market value less than 000) and a xperia x10 mini mobile ( market price 9000 approx). 3- on april 29, 2012 the same lady representative called me and asked if I received the product or not. I told her about the product and how I was cheated .She told me that bagittoday want to buy those diamonds back and they will pay ,000 rs for it . In order to sell my diamonds I have to pay 1666 rupee . She told me that area representatives will pick up the diamonds and will pay me through cash or cheque. After that she disconnected the call . 4- on may 2012 same lady ms. Priyanka called again and told that bagittoday was updating the customers list from whom they want to buy those diamonds back . And asked if I was interested to sell my diamonds . I agreed and ask her the selling process again.She told me to pay rupees 666( one thousand six hundred sixty six only)for registration . And she also asked me to keep my account balance over ,000 . When I ask why they want my ac count balance over ,000 she told me this was the only process when I was not convinced she connected the call to his boss mr. Raj singhaniya (aka raj malhotra aka ronik ). 5- mr. Raj singhaniya (aka ronik aka raj malhotra) assured me that they wont deduct more than 1666 from my account .They also told me that there was no other mode of payment but to provide them my card details.They ask me to show trust coz they are india today group .Unfortunately I gave them my card details . 6- very next minute I received an sms from bag it today saying " dear raghvendra pandey thank you for your order . Your order ID is 2252 dated 012" . And they have deducted 9999 rupees from my account. 7- within 10 minutes of deduction I called their customer care and asked why they deducted rupee 9999 from my account he told me that sir you have booked 3 diamond sets again . I told him I never asked for a diamond set or anything and their representative placed the order through cheating . 8- I told him to cancel my order . He asked me to wait for verification call .On same day I wrote a mail to there customer care telling them about the fraud. On may 3 2012 I received the verification call and told her to cancel the order ,verification lady asked me to wait for 24 hrs and told that she would inform the concern department and they will contact me . 9- on coming days mr.Raj singhaniya called me again and asked why I was not verifying the product, I told him " its because they placed this order by unfair means . He told me the only way to refund is you have to verify the product .I refused . 10 - from the day onwards I have called their customer care almost 10 times but they are not giving any positive response . Everytime I call they ask me to wait for 48 hours . 11- from last 2 days when I am calling to their customer care they have started this new thing . They will tell me that product ID 2252 dated 02/05/2012 is booked assigned some other name . Clearly they are trying to cheat again by altering the information provided by me . So that I could not claim the refund . 12- through grahak seva I would request them to cancel my product at earliest and refund my money on time . I have also lodged a complaint in department of consumer affairs government of india. If not solved on time I will drag them into court .