I had booked 2 tickets from msrtc website to travel from pune to mumbai. Since I had booked it at 12:00 am and the bus was scheduled at 7:30 am next morning, I could not get a print out of the e ticket. I however had the ticket in my msrtc website account and was willing to show the same to the conductor. But the conductor was very rigid on showing the print out only. He DID not even have a look at the ticket.The terms & conditions in the e ticket do not clearly specify that a person without print out of the e ticket will not be allowed to travel.I had reached the bus stop way ahead of time. Nothing of such sort was written any where on the bus stop as well. I do not question the policies. But policies must be stated clearly and not there must not be space for confusion. Also these things must be highlighted early and not merely when some one goes through such a situation. It right to be following rules but does that mean there is no place for humanity? this was the kind of attitude that the msrtc conductor showed me today.