We have procured broad band connection on behalf our company on 3.12 and we have paid for 4 months rental charges of rs.7,280/= In advance as per their requirements. The broadband connection was made available to us on .12. Since then we have been using the same for our official use but to our dismay we were having issues with the net connections every 2nd or 3 day. On analyzing we had found out that the antenna and the router supplied was reconditioned ones. When spoken to the service guy's, they informed us that the new pieces are not available as the company manufacturing these items are closed down. If that is the case, tcl should have made alternate arrangements and ensured that the customer is not suffering.Also they have promised free domain and 3 email along with this package and till date we have not been able to avail the same in spite of repeated follow ups. We have also applied for the domain hosting with 5 email ids on 3.12 by paying 14,120/= In advance and till date we have not got our domain and email ID's. We are unable to proceed further with our business due to this delays. We have been continuously following it up with tcl but the response is pathetic.