Miselling of policies by LIC agent no action taken by LIC and irda for refund

Dear sir / Madam, I am writing to complain about the conduct of LIC of india (branch 11s nehru place) in handling serious charges fraud and harassment case registered against them for selling life insurance policy with fake details by their agent ms. Swati arora (agent code 1215911s) followed by constant harassment both by the company and the agent ever since the case have been highlighted. I have been given 2 jeevan anand policies (table 149) this year and they are given to me with false illustration which mentions fake maturity amount information, wrong bonus information. Illustration mentions fab and loyalty bonus also which is not applicable in my policy. I have been given this illustration on the email and in handwriting which serves as a proof of false information given by them for the sake of selling policies. Policy details are mentioned below. Policy no : 4722 holder name : neha chhabra premium amount = 0286 per month I,.E 0592 in six years policy no : 5048 holder name : megha chhabra premium amount = rs 0106 per month I,e 7632 in six years tenure : 6 years for each policy. First and second illustration (at the time of giving policies) states maturity amount rs = 00/- Each policy bonus = rs 60 per thousand. Fab and loyalty bonus is also shown in the illustration. Later come to know from resources that is not given in this tenure. Failed to understand why agent has mentioned when entitled. Third ilustration (after complaint to development officer) maturity amount = rs 9600 (even less than premium given) bonus = rs 34 per thousand. Fab and loyalty bonus are not mentioned. The case have been reported to LIC of india (branch 11s, nehru place) on 16th november followed by written applications submitted on 25th nov 011, 05 dec 011, 07 dec 011, 16 dec 2011 and 23rd december 2011 (all proof attached) since then we are yet to hear from them on this. Couple of responses received has also not been satisfactory with no focus is been given to my queries raised. We have never been contacted by the company to listen to our complaint as well. The case have been registered with irda via their website on www.Irda.Gov.In 1. 17th november 2011 and 2. Escalated again on 22nd november after receiving 1 unclear and unsatisfactory response from mr. Ganesh through their website. (Proof attached) via emails (complaints@irda.Gov.In) on 1. 8th december (2 mails), 11th dec 011, 14th december 011, 16th december and 23rd december respectively. (Proof attached) via phone helpline 732) 1. Everyday but standard reply is received that “it is in process” but no details have been shared with us. We are not sure whether both LIC and irda are actually trying to solve the case because both of them are not responding. Since the problem remains unsolved, I hereby request your supreme authority to please interfere, investigate the matter and 1. Direct LIC to refund premium amount which have been till date in my both policies and compensate for harassment and cheating done to us in which we are not a fault at all. Please feel free to contact me if you need additional information. Thank you very much. We look forward to receive your reply at earliest all supporting documents are available. They are listed below. 1. Irda complaint letter 2. Hand written illustration of LIC agent ms. Swati arora 4. Email copy of first illustration received on 3rd march 2011 5. Email copy of illustration received on 17th nov 2011 6. Photocopies of complaint registered at irda website a. Policy no : 4722 and 5048 7. Copy of last written reply received from irda against the complaints registered. 8. Photocopies of 5 complaint applications submitted in LIC branch 11s. 9. Photocopies of complaint submitted towards irda. Please let me know if there is any confusion.Thank you and look forward to receive your reply on this. Regards, neha chhabra 6/3, 2nd floor, old rajinder nagar new delhi - 0060 phone : 1199 email : nehachhabra2002@gmail.Com, @yahoo.Com