I have raised a request for disconnection of my broad band services in May16 through customer service agent and that was gracefully accepted as well I received a service request message as well and was guided by representative to take of the LAN cable and do not connect to router or else you will be charged. The complaint was raised more then 35 days from the disconnected date but still I continued to get the bills. I replied couple of time to the customer service regarding the disconnection of my service and do not send me further reminders to pay bills and I havn't used and data from then and kept the router and modem out from socket.
Then after few months idea guy came to collect the equipments then few months after that I got the idea email saying 'LOK ADALAT NOTICE ! IDEA BROADBAND' to pay outstanding amount and appear on 10th Feb 018.
I would request you to resolve my issue as I already have disconnected the service giving sufficient notice as asked by the customer service representative and have already cleared my last bill post that bills should have not generated. Now this email for lok nayalaya 'Case No.:- LOK-B/FEB18/6005' is a type of harassment.
I am already an idea customer for more then 7 years and would like to continue my mobile services. Also may need broadband service in future so kindly correct your system and let me know when this issue can be resolved and I will get acknowledgement for same.
Consumer no: 0782
Address 303 TANISH HOME- E Pune - 1015 Maharastra India