On 22 Sep 2017 i purchased a new mobile Vivo V7+ through Flipkart after exchanging my previous mobile i.e. Mi note 3. In which i received a offer from Jio (To avail the benefit of upto 100 GB of additional 4G data). Same day i put my jio SIM 750) in slot no 1 in vivo 7+ mobile and after taking confirmation from jio customer care executive on telephone no 199 I recharged it with Rs 309 on 23 Sep 2017 at 2303 Hrs through MyJIO apps and redeemed ADD ON Voucher of 10 GB at 0012 Hrs (as i am already using Rs 399 plan and also a prime member since starting).
But i was not able to use that 10 GB data even after the successful activation of ADD ON Voucher so when i spoke to jio customer care executive regarding the same issue then he told to do few things like to restart the phone reset the APN setting to default so i done the same thing but then also am not able to use that 10 GB data after completion of 1 GB daily data limit.
On 24 Sep 2017 i put the complaint through MYJIO apps and after that when i suppose to customer care executive through telephone again then he told me to wait for another 48 Hrs for getting the response. But today is 30 Sep 2017 till now i didn't get any response or resolution through jio technical department and my problem is remain same. In between whenever i spoke to customer care executive or their senior supervisor through telephone/email they all give different different silly excuses which is really not acceptable at any cost such as:
1) Priyanka Gupta through email on 28 Sep 17 "As per the system check I would like to inform you that the voucher add-on of 10 GB is successfully credited on your account".
My reply to Gupta Mam "I know very well way that the voucher add on of 10 GB is successfully credited to my account but actually the main problem is that I am not able to use that 10 GB data and that's why I put the same complaint." Till now no response from her side.
2) Altamash Shaikh through email on 30 Sep 17 "It seems that when you recharged your number the Jio SIM was inserted in MI max phone hence you got the voucher for MI max phone. I would like to inform you that next time if you recharge your number make sure the Jio SIM is inserted in vivo v7+ in order to get add on voucher on vivo v7+".
So here is my reply to Mr Shaikh which i sent him through mail only "First of all before using vivo v7+ am using MI note 3 (not MI max) and secondly I purchased this phone from flipkart through exchanged offer means on 22 Sep 2017 when I handed over my mi note 3 to flipkart agent after that only he handed over me vivo 7+ (which you can check with attached flipkart invoice). On 23 sep2017 after putting jio SIM in slot no 1 in vivo 7+ mobile and after taking confirmation from your customer care executive on phone (check yours call details) I recharged it with 309 and after that I got that voucher in myjio app which I redeemed in vivov7+ only so it's my humble request to you please instead of doing assumptions like a Godman it's better if you do your work as an engineer and try to resolve the issue instead of giving free suggestion regarding to use vivo v7+ instead of MI max. "
3) On 30 Sep 17 Jio senior supervisor Mr Manik called me from 0511 in my jio number and he gave me another surprising and shocking excused is that as i am not able to consume 1 GB daily data limit thats why i am not able to use 10 GB as per his system update.
When i told him to give me yours email id so that i will send him the screenshot of MYJIO apps where it is clearly indicated that i already consumed 1 GB and after that my speed reduced to 128Kbps so he told me to send the same to @jio.com its really shocking to see such type of senior supervisor who don't know wat he is speaking to their customer.
Last but not the least i don't think jio technical team is able to resolve this issue thats why when i told to all of their customer care executive through telephone to refund my Rs 309 but they are not ready to refund the amount also which is really disgusting.