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Rahul Ingle on 11 July 2017
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Amount debited twice but tickets not booked

I have tried to book 3 tickets 3AC from Nagpur To Pune. Two times my amount is debited from bank but not received any tickets. Please find the transaction details from IRCTC.

1. Rs. 3 6.80 is debited from your a/c. XX84299 towards IRCTCNEW - Ticketing via Kotak Net-Banking Ref. No : 6186

2. Rs. 3 6.80 is debited from your a/c. XX05922 towards IRCTCNEW - Ticketing via Kotak Net-Banking Ref. No : 6582

Total amount debited from my account is ₹7313.60 for that I need an immediate refund as I don't any money left in my account to book any more tickets.

Need Immediate refund.

Kotak Response

Hi Rahul we are keen on understanding your concerns. Please write to us elaborating the same at solutions.bank@kotak.com along with your customer ID registered mobile number and the screenshot for us to assist you. ^Vimal


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