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Badruddin Ahmad on 19 May 2017
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PNR-2656074041

I booked the tickets for my two friends in Train NDLS NJP SF EXP(12524) for 8-Feb-2017 from NEW DELHI to SIWAN JN on urgent/emergency basis.

PNR-2656074041

The train departure time from Delhi is 15:05 but it became 13 hours delay and it departed on 9-Feb-2017 at 4 am. Due to immense delay the trip gone to vain and passengers didn't travel.

So I filed TDR against these tickets.

All these all pains Indian Railway refused to refund the ticket amount.

The trip was not cancelled by wish but it was cancelled due to big delay of 13 hours which totally distressed our program.

Your action for refund will be really highly appreciated.

See the correspondence from India Railway Costumer Service for your reference.

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Jawed A

To

@irctc.co.in

May 5 at 1:55 PM

Dear Sir

Thank you for your all efforts to resolve the issue but still I am waiting for reimbursement of the amount in my account.

Can you please follow up the issue with NORTH FRONTIER Railway as it is pending with them since more than two and half months.

I will appreciate your kind attention on the matter.

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On Friday April 28 2017 8:51 AM "care@irctc.co.in" wrote:

Dear Customer

Your TDR requested against PNR No.2656074041  has been forwarded to NORTH FRONTIER Railway on 15-Feb-2017. IRCTC not received refund from NORTH FRONTIER Railway.Once refund is received from& nbsp;NORTH FRONTIER Railway the same will be credited back to your account.

Please note that the decision about the repudiation/ rejection or amount of refund has been taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.

Inconvenience caused is deeply regretted

Thanks & Regards

Sanjeev Malik

Executive Customer Care

@irctc.co.in

Ph 011 39340000/23340000[#5582611]

____________________________________________________________________

IRCTC never asks your personal bank account details through

call. If you received any call in this regard please do not

share your bank related credentials.

____________________________________________________________________

---- Original Message ----

Subject: Re: TDR Request Registered with Coaching Refund System

From: @yahoo.com

Date: 4-14 15:18:28+05:30

To: "ticketadmin@irctc.co.in" India Railway Catering and Tourism Corporation Limited

Cc:

----

Dear Sir

I am still awaiting for positive response and refund of amount from concerned  department. Your kind attention to expedite the process for refund will be highly appreciated.

Thank you in advance.

On Thursday March 23 2017 6:39 PM "ticketadmin@irctc.co.in" & lt;ticketadmin@irctc.co.in> wrote:

Dear Customer

We wish to inform that your request for refund against PNR Number 4041 for reason Train Late More Than Three Hours and Passenger Not Travelled. has been received and the Reference No for this is :100000142844779.

The TDR refund case has been registered with 1115 on 3-23 21:09:33.302 and forwarded to the Chief Commercial Manager/Refunds null to process refund through Enhanced Coaching Refund System of Indian Railways (ECRS) under the present commercial rules. The details of the eligibility etc. of TDR refund is given in the Indian Railway Refund Rules https://www.services.irctc.co.in/betadoc/amendments_refundrules_2406.pdf.< /div>

However please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.

This mail is also copied to the Zonal Railways handling your TDR case :ccm@nfr.railnet.gov.in.

You will be intimated by mail about the decision of the concerned Zonal Railways for your TDR request. You can also view the status online under TDR History.

In case of refund amount approved and received from concerned Zonal Railways it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back.

For any as sistance please contact our customer care call centre or mail to care@irctc.co.in.

This is an Auto generated mail. Please do not reply.

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With regards

Customer Care IRCTC

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