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Brendon Barretto on 18 April 2017
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Pathetic service from Tikona's so-called broadband service

We are based in Dahisar and our user id is 2272 with plan ADBB10M699. On Jan 15th, 017, we changed our old Tikona plan of 4mbps to 10 mbps and it has been the worst decision ever and to our bad luck we ended up paying an advance of Rs. 4824 for 6 months of their service. We needed the upgrade in speed coz of the kind of work we do from home. But ever since we changed the plan we never got a speed of more than 3 mbps. And in recent times it hits as low as 512 kbps!!!! We cannot even access simple apps like WhatsApp or Facebook on our phones either!!!! We certainly did not sign up for this. We have been contacting customer care on several occasions but with no solution. On 2 occasions, their engineer visited our premises and sat for almost 3 hours each time and couldn't do anything about the speed. One visit was just yesterday, 17th April 017. He himself has told us that there is speed issue and we will not be able to get the committed 10 mbps speed. He said that we might have to downgrade our speed plan, something which we are not ready for. He said that customer care would contact and provide us with an alternate issue but nothing till date. All we get is an SMS stating that the issue has been resolved!!! We have spoken to the guy who carried out the installation and asked him too, to cancel our plan and refund our money but of no use. Whenever we talk of plan cancelation and money refund, customer care only tries to evade the issue and makes false promises. We are really fed up of this harassment and need our refund. We have already looked at alternate service providers but are unable to go ahead since our money is stuck with Tikona. Its like being held ransom for our own money, not to mention the unnecessary waste of electricity with no connectivity. Tikona, we don't need any more solutions or a downgrade in plan, we just need our money back and cancelation of your pathetic services.

Brendon Barretto

The Tikona engineer again visited our premises today. He changed the device only to reduce the speed further from 2.5 mbps to 500kbps!!! Seriously is this your solution?? Please refund our money ASAP and discontinue your services.

Last Result:

Download Speed: 497 kbps (62.1 KB/sec transfer rate)

Upload Speed: 109 kbps (13.6 KB/sec transfer rate)

Latency: 46 ms

Jitter: 23 ms

4/18/2017 7:07:31 PM


Brendon Barretto

Tikona sends their engineer for the fourth time today despite telling them that he is unable to solve our issue and yet again he tells us the same thing that we will not receive the committed 10mbps speed. When will we be freed from your services and get our hard earned money back!!!!!!

Last Result:

Download Speed: 275 kbps (34.4 KB/sec transfer rate)

Upload Speed: 539 kbps (67.4 KB/sec transfer rate)

Latency: 47 ms

Jitter: 43 ms

4/20/2017 7:23:18 PM


Tikona Care

Dear Mr. Barretto

Greetings from Tikona.

With regards to your concern please note that your account termination request is in progress and disconnection team will get back to you on the same.

Post termination the devices will be recovered from your premises and Full & Final Settlement mail will be sent to you on your registered email id.

For any further issues/queries please contact us on our Customercare number 1860 3000 3434.

Regards

Tikona Care.