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Sanjeev Mishra on 14 April 2017
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Idea mobile balance deduction

Automatic deduction of Rs29 from my account against MYDALA value added services which i have not downloaded or used and even i dont know about this service

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Idea Cellular

Dear Sanjeev

We have noted down your number.One of our agent will get in touch with you regarding your issue.

Regards

Pritam


Idea Cellular

Dear Sanjeev

We tried contacting you on your primary idea number but we couldn’t reach you. Hence we request you to inform us the convenient date & time to contact you and have your issue resolved.

Regards

Sonal


Sanjeev Mishra

You people can contact me any time if u really think you need to contact me. dont give excuses like you cant reach me


Idea Cellular

Dear Sanjeev

We tried contacting you on your primary idea number but we couldn’t reach you. Hence we request you to inform us the convenient date & time to contact you and have your issue resolved.

Regards

Sonal


Vikas A

I faced the same issue just got a sms from 51998 that Rs 3/ - deducted from my account without using the mobile. When called customer care told that i diallled *143#. A code which is not known to me and I have not used mobile that day. When checked on internet it showed 51998 is a scam And seems need to move out of idea now . And report the case to authorities

Vikas

(DOT India)


Sudharshan Rao

hi idea my number 8680058784

the same above described my dala was charged to me today (6th July 17) at midnight 2 am 29 rs was charged from my main balance without any confirmation

and also 35 rs was charged at the same day today (6th July 17) for nano tv subscription for which i had complained and initiated a refund in 48 hours

total of 64rs has been deducted now my main balance is 0.35

i have been a customer for more than 5 years

kindly initiate proper refund

i am not interested in your service and explanation of deducted amount

both the charges were deducted without my knowledge or any confirmation through or through messaging a number to activate a service

what i feel idea is doing that deducting money from 1000+ customer and initiating intrest rate

is this how idea must get money

i don't feel its a good idea

i am also afraid to charge further as there is no confirmation that it won't be charged again with different description

i need the reader to initiate proper escalation

kindly don't call for explaining about the service

just refund my money

make sure that you lock any transaction through ad clicks this is a major bug which will loose the interest of customer