I purchased ticket on yatra.com money was immediately deducted INR 68 9.00 from my bank account. I waited for confirmation from yatra about my flights. But yatra never sent any flight details. After waiting for long when I called their phone numbers Customer Care Helpline at 955 0800 0800 it all went into automated system there was no option of contacting or speaking to customer service.
I was not given any reference number as well. So basically they took my money without giving any tickets or any reference number. They just kept quiet. I then went on to their website to lodge complaint. After one day I received email that they will refund my money in 5-7 days. When I asked them what is the issue in not giving me e-ticket they didn't respond.
So my money was gone. I didn't had enough money to purchase ticket again. And when I went to purchase ticket the price was increased considerably INR 84 .00. I am at lost by not having my money plus now I have to pay extra money for the same booking as air ticket cost increased considerably. Yata keep on giving standard reply - sorry for inconvenience caused it was system's fault we can't do anything.
It was not might fault yatra should compensate for their mistakes