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Janakiramayya Lanka on 14 March 2017
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relocation service not good

I am a customer of reliance Digital/Big TV having smart card no 7173 and I have given one service request for re-location having request no 2825 given on 2017 at 12:43 hrs where they have committed to send the service engineer within 48 hrs but they are failed to send the service engineer till now(successfully completed 144 hrs).

Daily I am calling the customer care and they are requesting to wait for some time where I ma unable to understand the meaning of some time (after 144 hrs) and this is not the first time which happening repeatedly.

Very poor service by Reliance Digital TV.

At the same time there is no follow up from the customer care.

I am very unhappy with the service of Reliance Digital TV.

Regards

LJR

Reliance Communications

Dear Janakiramayya

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However request you to provide us with an alternate number so that we can successfully contact you.

Regards

Reliance Communications


JanakiRamayya Lanka

already given (4times they have asked) to customer care (18002009001).

however please note my alternate mobile no 9295707777.


JanakiRamayya Lanka

successfully completed 188 hrs (commitment is for 48hrs)!!!!!!!!!!!

Great!!!!!!!!!!!!!


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