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M Jha on 19 November 2016
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TIKONA - Fraudulent and harassment calls on a baseless demand notice

TIKONA was installed at my parents place a few years back. Use rid-1101598646. All was okay for sometime and then connectivity and speed related problems started. Cusomer care executive was as usual late and often filled with excuses of tower issues, satellite and what not issues. Anyhow, situation became worst and since November 015, situation became bad to worst. In the meantime, late fine was also added in the bill for no reason or fault of ours. It Was told and assured that same shall be reverted in subsequent billing cycle. It didn't happen, instead the late fine kept on being added. Payment was done but excluding the late fine amount. Records of all the correspondence done for which no response was ever received can be produced if required. Even the customer care executives know 2 only things - sorry+thank you and disconnecting the call. It's highly irritating. Meantime, last payment Was made in Feb-2016 and Frustrated, request for disconnection was made. No response. few months later a demand notice was served to which I replied promptly but no response from Tikona. Also forwarded emails to the senior official but still no response. And now these collection agencies posing as lawyers, etc are calling and threatening. These fraud callers threatening and talking in a horrible tone is illegal and is just not acceptable. This amounts to extortion under law, for who-so-ever it may be. Can anyone help resolve this issue please?

Tikona Care

Dear Mr. Jha

Greetings from Tikona.

We would like to inform you that resolution of your complaint is in process and once the issue gets resolved will update you accordingly.

Regards

Tikona Care


M Jha

Awaiting response from Tikona


Pradeep Gowda

even i got regular calls from tikona saying we are from some delhi court we r louching a notice against u like that the number is 7838597504 i m planning to louch a harresment complaint on our local police station may be this only the option to fight back on tikona. And this not a small frod company they wont give proper service and they ask bill of that.and custemer care tottally disoppointment they dont know how to speak with custemers.


Tikona Care

Dear Mr. Jha

Greetings from Tikona.

We would like to inform you that we have addressed your service disconnection request and on the basis of your request we have stopped charging you rentals for the service. If you wish you may still use the services anytime in future you will be charged 5 Paisa / MB (excluding tax) with speed up to 4Mbps.

For any further issues/queries you can contact us on 1-860-3000-3434 or you can reach us at forum.tikona.in

Regards

Tikona Care


M Jha

I would not like to continue with services of Tikona. I no longer want to b associated with Tikona services.