I just started using my Idea SIM for PC net usage via the dongle. Having initially purchased 1GB - 3G data, when it reached a balance of 48 mb I paid for another GB. Imagine my shock when I found that my balance was 1019mb after the 1GB purchase without any trace of the existing 48mb balance. Lodged a complaint both through My account and phoned Customer care SR 212. Response received was as per their 'terms and conditions' which I could check on their website the existing balance lapses when Customers purchase additional data. (1) The response is ridiculous, overbearing and it seems Idea treat that customers as so much chattel to be fleeced as they see fit. (2) I checked the website for these 'terms and conditions' and did not find any. Also I have not signed my consent on these so called 'terms and conditions' when I took the new prepaid connection a little over a month back. (3) If Idea were not totally indifferent/uncaring of Customer rights then they would know that they have a responsibility to inform new Customers at least once prior to the refill data purchase of this 'lapse' as they call it so that unwary, innocent Customers would be warned in order that they could use their balance. (4) If they deliberately withhold this information and then inform them after the event then it is clearly a case of fraud. (5) I have been regularly using Airtel's 3G data for PC net access and not once have I experienced an instance of a 'lapse' of my existing balance. In fact the existing data has been added to the freshly purchased data and the new validity date has been applied to it on every occasion. (6) I have paid for every mb of the 1 GB data purchased with my money, so what right has Idea got to pick my pocket claiming 'terms & conditions'. The 48 mb is mine till the validity date and I have every right to use it as I see fit. (7) What part of the huge annual Sales Turnover of over Rs. 00/- crores is accounted by these kind of blatant Customer swindles?