As per email received at 8.24am from Idea my request C1-69734983677 for postpaid to prepaid migration has been successfully processed and hence the request is closed. Also in my account>my service requests says Status - Processed Resolution Remarks -Post to Pre migration done.
Very strangely there is no network which apparently indicates that the SIM card is still inactive. I am simply amazed to see the speed with which Idea close complaints or service requests irrespective of whether they are implemented or not. Having experienced this on a number of occasions I can only conclude that the closure of complaints/service requests are system generated and have absolutely no connection to the implementation of the actual complaint/SR.
However what I fail to understand is that does not Idea care that the system generated replies turns into a deliberate false communication frequently resulting in misleading customers?