I had purchased one lg touch screen handset gs 290 cookie fresh from univercell, no.29, roypettah high road, royepettah, chennai on 2011 which is not working since .11. This set has been given to lg mobile service center at pattom, trivandrum on 6.11 vide their job no. Rna 838. Till date they could not rectify it. On contacting them they are telling me that they expecting the spare from their noida office. Iwould also like to inform that the attitude of your pattom service center staff is very bad. If you cannot repair the set please provide me with a new one immediately as it is taking long time to rectify. Your early action in this regard is highly obliged. Thanking you, Yours faithfully, C. N. Soman Sreebhavan, panniyali, omalloor (p.O), pathanamthitta dist., kerala.