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Amit Gupta on 05 September 2013
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Abuse & Harrasment by Airtel navratna Partner

Hi , I am using Airtel Digital TV Since 2010 ,recently my Remote started created problem and I called the customer care to get a new one , they told the cost of the remote is Rs 200 and the delivery charges are 125 , but i asked them can i get it from any of their dealer , they gave me a dealer name " Bharat Communication " Ghaziabad , I went to the dealer and found that he was over charging and was providing the remote in Rs 330 as compared to Rs 200 , When I called the customer care to complain he abused & harrased me . I even lodged a complaint with Airtel , but no respite and still the problem has not been solved from their side . Still I am searching a Dealer that can provide me a remote in Rs 200 , HAve visited several dealers across Ghaziabad , but every one is overcharging , If any one from airtel is reading this , take pain to solve this Regards Amit Gupta

Airtel Presence

Namaste Mr. Gupta

This is with reference to your post dated 05 Sept. 2013.

We are keen to resolve your concern; however we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.presence@in.airtel.com

Regards

Sandeep Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - http://www.twitter.com/airtel_presence

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Amit Gupta

Hi Sandeep

My Customer id is 3003067014 My alternate no is 9711189947


Airtel Presence

Namaste Mr. Gupta

Thank you for sharing your contact details with us. Our team will contact you soon to resolve your query.

Regards

Saurav Ahlawat

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - http://www.twitter.com/airtel_presence

Facebook - http://www.facebook.com/bhartiairtelltd

Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33


Airtel Presence

Namaste Mr. Gupta

This is with reference to your post dated 05 Sept. We would like to confirm that we have shared the resolution details with you. Should you require further information please feel free to write to us at airtel.presence@in.airtel.com

Regards

Sandeep Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - http://www.twitter.com/airtel_presence

Facebook - http://www.facebook.com/bhartiairtelltd

Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33