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Ivanjones Dsouza on 01 May 2013
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Change of Tariff Plan without prior notice from Airtel

I'm a 5+ year old Airtel Prepaid customer. The connectivity of airtel is too good. But I don't know whether they take advantage of this and charge us more than what we use. I had a pretty descent tariff plan activated to my number. Much more before the tariff expiry date, I was being charged unreasonably. To rectify this, I made a call to the customer care- complaint helpline. There they gave me a reason saying that the tariff validity got expired. Later after a long argument, he/she agreed that it was a technical fault from them and will get it rectified. But the problem wasn't rectified. To again inform this, I tried calling again where as this time, they had blocked my calls to the customer care. Did all sorts of efforts to rectify this by calling from other airtel number. The same false promises continued from their side. I was tired to continue with them. Hence I went to Vodafone store and standing there, requested for UPID by sending the port message to 900. I got the UPID 2 days later. I really don't know what they are trying to prove. I still couldn't get my number ported. I also got a call from the back-end team asking me to stay with airtel and gave me a satisfactory offer and said that the plan will be activated in 72hrs. It's been more than a month and half till date. Neither the plan got activated nor my calls go to the customer care. I'm just waiting and waiting seeing myself getting ripped off.

Airtel Presence

Namaste Mr. Dsouza

This is to inform you that your concern listed on 01 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution we need to get in touch with you and gather more details about the concern. However we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtelpresence@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards

Sandeep Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

airtelpresence@in.airtel.com

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Airtel Presence

Namaste Mr. Dsouza

Thank you for sharing your contact details with us. Our team will contact you soon to resolve your query.

Regards

Sandeep Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Presence

Namaste Mr. Dsouza

Further to our discussion dated 01 May 2013 your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com

Regards

Deepak Mohod

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

Airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Presence

Namaste Mr. Dsouza

We would like to inform you that your concern listed 01 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at airtelpresence@in.airtel.com.

Regards

Sandeep Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - http://www.twitter.com/airtel_presence

Facebook - http://www.facebook.com/bhartiairtelltd

Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33