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Jamal on 07 February 2013
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Reliance VAS USSD Services

I got a message from RM- Reliance stating that Amount charged for VAS USSD Services Rs 3:00.. I didn't used any Service.. I was shocked to see, This amount would look less.. but how come this is happening..? This SIM belongs to Kolkata. Please help me in sloving this..!!Please deactivate this in this no.9883234430.

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Manoj K

Dear RCOM care

I am also facing the same challenges with the "USSD" service. It deducted a much amount from my account. Can you please look into this matter. Please reach me at: 91-8302773161

Your customer care number is not reachable at all. Not sure how to contact you.

Regards

Manoj


Santanu Maji

Hey I am a reliance prepaid customer from WEST BENGAL. Here is my number: +91-7384244187. The problem is here that the reliance charge me 3 rs IN SEVERAL TIMES. on daily basis for VAS USSD service. But I never activate any service or this type. And when I dial customer care number it always says: 'the line is busy'. Whats your problem guys ? What I have done to you ? Why you charged me for that service which I never use. Please help me CONTACT ME +919433249472


Santanu Maji

Hey I am a reliance prepaid customer from WEST BENGAL. Here is my number: +91-7384244187. The problem is here that the reliance charge me 3 rs IN SEVERAL TIMES. on daily basis for VAS USSD service. But I never activate any service or this type. And when I dial customer care number it always says: 'the line is busy'. Whats your problem guys ? What I have done to you ? Why you charged me for that service which I never use. Please help me CONTACT ME +919433249472


Rukmadhar Nath

Dear Sir

On 01.05.2013 I lodged a complaint against Reliance Telecom Ltd for unwanted deduction from balance in my mobile no. (+91)8255001340 for VAS USSD service which I never activated. After my complaint they refunded the amount of Rs. 3.00 on 04.05.2013 and sent a message to deactivate the service by sending a message STOP to 121. I did it. But after that they again started their regular deduction for the same VAS USSD service @3.00 each time on 07.05.2013 13.05.2013 19.05.2013 25.05.2013 29.05.2013 & 02.06.2013 although I never re-activated the service and total amount deducted since 07.05.2013 to 02.06.2013 becomes Rs. 18.00. Please do something to stop such deductions and return of Rs. 18.00 to my mobile no. The authority of deduction may kindly be cautioned to be careful in future.


Rukmadhar Nath

Dear Sir

My complaint dated- 04.06.2013 has not yet been responded. The authority has made deduction of Rs. 3.00 again on 06.06.2013. The total deduction now becomes Rs. 21.00 which may kindly be refunded.


Rukmadhar Nath

Dear Sir

My complaint dated- 04.06.2013 and 07.06.2013 have not yet been responsed. Since then VAS USSD Service charge deduction is still going on. On 10.06.2013 at 01.11 PM 14.06.2013 at 05.50 PM 22.06.2013 at 01.42 PM 26.06.2013 at 06.16 PM 30.06.2013 at 02.22 PM 04.07.2013 at 01.46 PM 10.07.2013 at 11.53 AM 16.07.2013 at 02.09 PM 21.07.2013 at 04.36 PM and 02.08.2013 at 09.07 PM the company has deducted for 10 times @3.00 each time and toal amount in this time is Rs. 30.00. If I add the previous amount of Rs. 21.00 then the toal amount becomes Rs. 51.00 which has been deducted for VAS USSD service which I never activated. Please arrange for return of the total amount of Rs. 51.00 and deactivate the service permanently. Please contact me in my email ID : deastctezpur@gmail.com