It is soon going to be the one year annivesary of my inalsa food processor, which is now a showpiece at our home !! the product was ordered on 22dec 2011 and promptly delivered on 25 dec 2011 , with a broken blender jar, that I could not use. I called the star cj shop "helpline" immediately who said, dont worry just start using the product and we will replace the jar in one week next call - in 15 days next call - in one week and so it continued ... every two weeks by april, I had made 20 calls to the call center, spoke to about 5-20 different people, and also many supervisors they all assured me of prompt service and immeadiate action - nobody delivered. Then in may, the main processor stopped. I was too tired to do anything about it by now. All I have is bad afters- ales service, a broken down product and a legacy of high phone bills (my bills averaged over a thousand rupees over 6 months that I kept calling these people) I don't believe in "shop now online or shop now on the phone " anymore. It was a bad idea ! shame on you star cj. Shame on you inalsa, for chosing star cj to parner with you, and never checking their quality of service or what happens to product satisfaction.