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Kazi Sabyasachi on 30 November 2012
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Hdfc credit card fraud transaction through entropay UK

I am hdfc credit card holder. On 14th oct, 2012 I received a sms from hdfc bank that two transactions happened on my account through entropay uk london. Transaction reference numbers 1) 0095 and 2) 315. Each transaction of rs.35787.96. Immediately I called hdfc customer care and blocked my card( ref number-12288543102) and asked them to stop payment to the merchant. They said card block is possible but payment cant be stop. Next day morning I placed complaint letter with filled disputed form. I also placed a police diary(number 76) at local police station(ramamurthy nagar,bangalore). After some days I received a call from hdfc bank about the disputed transaction and they informed me that they will do investigation and will take 45 days. Today(29-11-2012) I got a letter from hdfc bank that they are done with the investigation and according to that those transactions were legal so I have to pay rs.75,000(with interest). They DID not given any more information like from where those transactions happened, what product, from whice ip address, location etc. I am going to place a complaint to cyber crime, rbi and bank to investigate properly. Please take my complain against the hdfc bank. I never shared my credit card detail with anyone and the card is still with me. I dont want to pay money for which I dis not do anything. The bank is not doing proper investigation.


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