Dear sir , I am a chartered accountant by profession and have to look into investment needs of my clients as well as myself . Some of my clients and myself have invested in ICICI prudential life insurance as follows - policy no. 9973 - sumit jindal now we live in kalimpong , ( three hours drive from siliguri ) and there is no ICICI pru office here . Their agents are scattered all over and do the policies and everything is done from siliguri . While making the policies these people are very polite and warm but now when I want to withdraw my policy or my clients policy they have so many harrassments for us. They show us new rules saying the policy holder themselves have to come and only then they will issue surrender forms etc . Now it is not possible for us to go to siliguri just to get a form and same is the case with my clients . Therefore I request you to look into the matter as this brings lot of harassment to all of us . Similiar is the case with thousands of policy holders all over the area . I request you to take up the matter seriously and bring out an amicable solution . We lose a lot of money also in travelling for just a form . Who will bear it ?? is a question to be answered by ICICI prudential and this also brings into light the bad dealing policies of the organisation which is now rampant in the region .